Service Delivery Coordinator

Summary about this job

Detail information about job Service Delivery Coordinator. Terms and conditions vacancy

The Current Opportunity

The Service Delivery Coordinator is responsible for delivering customer services, from the time an order is received and validated, through to handover to Operations. It is primarily a customer facing role, representing the customer's interests within the Service Delivery process.

What we can give you

Work here for the same reasons our leaders work here; it's not just a job for us:

• Work with and learn from some of the industry's legends
• We're here to buck the status quo
• Be part of our ongoing success story as our growth only begins to take-off
• We know when to work-hard but we really know how to play-hard
• Casual and relaxed environment - ditch the corporate attire
• Don't get bogged down with our "Get it done" approach
• We're a progressive technology company - flexible working arrangements are assumed
• Career progression, personal and professional development opportunities as we grow and evolve
• Opportunity to be part of the innovation and continual improvement of our processes and systems

As a Service Delivery Coordinator, you will

• Coordinate resources and communication to deliver services within agreed service levels and completion dates and in a manner such that an exemplary customer experience is maintained;
• Communicate and liaise with suppliers, customers and internal stakeholders to ensure order accuracy and completion;
• Ensure all equipment required for services is ordered or in stock;
• Track all orders from start to finish, and hand over to the Billing team including dates of completion;
• Manage company assets and resources to ensure effective delivery of customer end services;
• Act as the central point of communication, and communicate regularly and timely with both internal and external stakeholders for all orders e.g. Sales, Management, Customers;
• Complete weekly reporting and SalesForce updates;
• Pragmatically and proactively problem solve to ensure order fulfilment, and escalate as necessary to resolve issues and maintain a high level of service to the customer.

About you

The successful applicant will possess

• 3+ years in a customer service or a customer facing role.
• Naturally confident communication skills.
• A high degree of ownership and autonomy.
• High organisation skills, and a high degree of stakeholder management.
• Customer orientation and focus.

It will also be highly regarded if you possess

• Exposure to project management.
• Telecommunications and/or Tech Industry experience.

About Superloop

Founded by Bevan Slattery in 2014 and listing on the ASX in 2015, Superloop started out as an infrastructure company designing, constructing and operating carrier-grade dark fibre networks throughout Australia, Singapore and Hong Kong. Superloop has since made a number of strategic acquisitions, including Cinenet, ApexNetworks, BigAir Group, SubPartners, GX2 and NuSkope which expands our competitive capabilities into international submarine connectivity, fixed-wireless, cloud & managed services and cybersecurity.

At Superloop the customer is at the centre of everything we do. We strive to always provide an exceptional customer experience from first contact all the way through to contract renewal. We do this through delivering future-focused products, fully supported by our capable and driven teams.

We're a fast-paced and growing company with a start-up feel. We're led and mentored by industry veterans who love technology and pushing its capabilities to the limits.  Each and every one of our valuable team members are dedicated to being at the top of their game and hungry for success. Being part of a team like ours gives you the fantastic opportunity to take ownership of your work and to be truly innovative; in fact, we encourage it!

So, what now?

If this sounds like a role you'd be perfect for and a team you want to be a part of, apply now!

Only shortlisted applicants will be contacted.  While we do enjoy working with recruitment agencies, we ask that you do not contact us about this vacancy.