Incident Manager
Digital Health Agency is responsible for national digital health services and systems, with a focus on engagement, innovation and clinical safety.
Summary about this job
Team Leaders
Company: Australian Digital Health Agency
Location: ACT
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-1085-9341
Fax: +61-2-7262-9721
E-mail: n\a
Site: n\a
Detail information about job Incident Manager. Terms and conditions vacancy
- Canberra Based Role
- High Profile National Program
- 12 Month Contract
Canberra Based Role
High Profile National Program
12 Month Contract
Established in July 2016, the Australian Digital Health Agency is responsible for all national digital health services and systems, with a focus on engagement, innovation and clinical safety. The Agency is committed to putting data and technology safely to work for patients, consumers and health professionals.
Reporting to one of the sectional Directors, we are currently looking for a hands-on incident manager with direct and recent experience specifically within incident and breach response environment. This is a multifaceted role responsible for the major incident and problem process with input from 1st, 2nd and 3rd line support to ensure they are resolved satisfactorily.
Responsibilities include:
- Service major incidents – 80% of incidents or problems resolved within timeframes
- Report major incidents / problem reports available to stakeholders on a weekly basis
- Drive the efficiency and effectiveness of the incident and problem management process
- Produce appropriate management information to report incident and problem management performance
- Alignment of major incident management to business outcomes in consultation with Service Delivery Manager
- Responsible for the management of major incidents and identifying root cause or known errors.
- Minimise the adverse impact of Problems on the Business
- Problem and Incident records and resolution
- Requirement to be on call 24*7 on a rostering basis or as required.
Knowledge & Qualifications
- Previous experience in leading and managing Incident Management teams in a fast paced and dynamic environment.
- High level communication and stakeholder engagement experience in a multi-faceted environment.
- 5 years verifiable experience IT Service Management environment
- Ability to work under pressure
- Ability to liaise with senior staff and third party executives
- Experience of Incident and Problem Management process and tools
- Business and financial awareness of the impact of Incidents and Problems
For a confidential discussion about the position, please contact the careers team via email on [email protected]