IT Support Engineer (Level 2)

Summary about this job

Detail information about job IT Support Engineer (Level 2). Terms and conditions vacancy

• One of Australia's top 10 Managed Service Providers
• Great bunch of people with an AWESOME team culture!
• Consistently growing & providing our people with new opportunities!

Premier is an Australian owned and operated IT managed service provider (MSP) focused on three things; Happy Clients, Happy People & Healthy Business. We were founded in 2001 on the principle that Australian businesses deserved smart, reliable, efficient IT solutions delivered with pride and integrity. We have since grown into a prominent award winning Melbourne based MSP sporting a strong team culture delivering unique solutions to a variety of valued clients Australia wide.

Our business is growing rapidly thanks to industry leading results delivered via an energetic and rewarding team based culture. We are in constant need to find new individuals to fit into our team as we develop and promote existing people in the business.

THE ROLE

This role is a key part of the Premier Technology Solutions (PTS) service team. This includes receiving, taking ownership of and actively resolving end user support requests whilst striving to deliver the highest level of customer service in line with PTS's brand promise of providing the best customer service available in the industry.

You will be expected to be able to support the following technologies:

• MS Windows Server 2008 - 2012 R2
• Exchange Server 2010 - 2013 / Exchange Online
• SQL Server (Basic tasks such as backups, restores and permissions)
• Hyper-V & VMWare Administration
• Medium Networking Skills (Routing / NAT / VLAN)
• Desktop Support (Office / Client Applications)

THE IDEAL CANDIDATE

The key qualities of the perfect candidate include:

• A warm and professional phone manner with a strong focus on customer service.
• Ability to genuinely connect with, understand and help people.
• An aptitude for technology.
• Attention to detail and a pride in quality of work.
• A strong desire & motivation to grow and develop.
• A good sense of humour!
• The ability to think on your feet and pick things up quickly.
• Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
• Minimum 3 years experience in a similar role.
• Experience with a ticketing system for job management.
• Australian Permanent Resident.
• Strong table tennis skills (not strictly essential, but nice to have!)

THE PREMIER CULTURE

Our culture is extremely important to us! Anyone joining our team needs to understand our values and fit the mould of awesomeness. Our company values are:

• Communication - no surprises
• Respect - give it, get it
• Ownership - make it happen
• Sustainability - make it better, forever
• Teamwork - one team

If you value the same things, enjoy thrashing your colleagues in a game of table tennis, like to unwind with a few drinks & all for the idea of getting a paid day off on your birthday, then you'll fit right in!

HOW TO APPLY

You need to read this very carefully. We don't want to waste our time and will be completely ignoring all applications which do not follow the correct instructions. This ensures we are only getting people that have read the ad and want to work with Premier!

To apply for this role you need to:

• Apply for the job with a brief resume and cover letter.
• Your cover letter MUST begin with the sentence 'I read your ad and I'm ready for awesomeness!'
• Your cover letter should include a summary of what our values (listed above) mean to you.

This doesn't have to be over complicated, we are just looking for some effort and personality.

Good luck!