Training Documentation Writer
Join the Customer Projects and Change Team with this Global FMCG Giant, assist by gathering requirements, build,
Summary about this job
Technical Writing
Company: Tenacity CX
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-6153-7469
Fax: +61-3-4818-2366
E-mail: n\a
Site: n\a
Detail information about job Training Documentation Writer . Terms and conditions vacancy
- Work for a Global FMCG Giant
- e-Commerce and Digital Team
- Join a High Performing Team
Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience, Digital, Transformation and Change Industry. As a partner with leading organisations across this sector we require an Training Documentation Writer to assist a Global FMCG to provide exceptional training and process documentation.
Based in the North Sydney Head Office, our client requires a Training Documentation Writer to join the National e-commerce and digital team. Working in a high performing team your role will be requirements gathering, multiple stakeholder engagement, writing, building and releasing user guides in relation to technical systems.
Responsibilities Include:
- Gathering requirements from multiple stakeholders
- Understand technical business requirements and translate into training documentation
- Create training materials to support business processes, including communications, presentations and online content
- Document management
- Reviewing current content and updating to meet current business requirements
- Follow consistent and standardised approach for document updates
- Facilitate process workshops to capture and agree on as-is and to-be process with business stakeholders
Key Skills Required:
- Highly motivated and self-driven
- Strong communication and attention to detail
- Previous experience in training documentation
- Excellent written, oral and interpersonal communication skills
- Multiple stakeholder management
- Relationship Management with team and internal stakeholders
If would like to be part of a team where true customer service values matter then this role offers that, in addition to being part of a positive team where open communication and your contribution are encouraged. We look forward to hearing from you.
To apply online, please click on the link below and attach your resume as a word document.