Service Coordinator | Campbelltown | Permanent Full-time

Summary about this job

Detail information about job Service Coordinator | Campbelltown | Permanent Full-time. Terms and conditions vacancy

• Work for the largest Home and Disability Service Provider
• Career progession
• Permanent Full time position

Australian Unity is a national health, wealth and living organisation with $1 billion in revenue, providing services to more than 750,000 Australians.  We are a mutual organisation with over 320,000 members and employ over 7000 people.  Our purpose is to help people thrive.

The Opportunity:

Join our home care team as a Service Coordinator in our rapidly expanding Home and Disability Services business. Within this role, you will support a customer-focused culture whilst developing your case management skills. We are one of Australia’s oldest mutual companies, with origins dating back 175 years. Australian Unity Home and Disability Service provides tailored services to the aged, those with disabilities and their careers, by supporting them to live independently in their homes.

This is a permanent full-time role covering South West Sydney areas and will be located at our Campbelltown branch.

Key Accountabilities

• Drive customer acquisition and revenue growth targets by uncovering new clients
• Initial client assessment - developing effective client plans negotiate and develop care plans with the client, their families and carers, in line with relevant policies and guidelines
• Ensure care plans are accurately entered into relevant systems
• Establish and maintain external stakeholder relationships to maximize service delivery for clients
• Role model the aspired management behaviors to source, lead, develop and retain high-quality team members aligned to the Australian Unity culture.
• Participate in employment lifecycle including recruitment, orientation, training and development and exit interview processes are conducted as per Australian Unity policy and procedure
• Implement best practice initiatives to support continuous improvement at a local level and in consultation with other Home and Disability Services staff at a national level.
• Drive a genuinely, customer-centric culture through sustained leadership commitment
• Assist with the development of the Home and Disability Services by actively promoting services available within Independent & Assisted Living
• Identify gaps in Direct reports’ team knowledge and skills to liaise and organize education and training sessions for ongoing plan of upskilling the Care worker team
• Adhere to WHS obligations and legislative requirements and to all relevant risk and compliance obligations at all times

About You:   

• Have worked 1-2 years as a service coordinator with good team management skills.
• Demonstrate ability in case management including assessing, planning and monitoring client needs
• Demonstrate experience working with clients and carers in a community-based organization
• Display familiarity and confidence in the use of core office software applications or other technology used in role
• Ability to build a supportive and co-operative team environment
• Demonstrate a thorough knowledge of the services provided and relay to customers
• Adapt well to new situations
• Aptitude to resolve complex customer issues and needs
• Understanding of funding and package options and working with clients to achieve optimal funding outcomes
• Knowledge and the capacity to implement a person-centered planning approach to client services

If you have had exposure to leading a team, experience in a client facing position and have excellent planning and organizational skills, then apply NOW!! 

Join us and thrive!

For more information please visit : www.australianunity.com.au/careers