Installation Administrator

Summary about this job

Detail information about job Installation Administrator. Terms and conditions vacancy

• Dynamic team environment
• Values-driven international company
• Forward-focused and growing industry

Reporting to the Operations Manager, this role is designed to be both Reception and Installation Administration for our Hiab Head Office.

You will have a hands-on responsibility for being the first point of interaction for all customers, staff, and guests. You will also have primary ownership of the front office administration by procuring and coordinating stock levels, maintaining upkeep of documents and databases, and general and adhoc office duties.

The person we are looking for to join our team will be friendly, presentable, responsive to training opportunities, and able to take direction from multiple stakeholders within the business. Our culture at Hiab is dynamic and we eagerly bring new faces into our business who are as excited about growing with us as we are.

The primary areas of responsibility include:

• Customer Service

• Reception

• Office administration

• Installation administration

• OH&S

Key accountabilities of the role:

Hiab Values

• Demonstrate compliance and commitment to Hiab’s values

• Use Hiab’s values effectively when making important decisions

Occupational Health and Safety (OH&S)

• Ensure a safe working environment at all times

• Comply with the policies and procedures in accordance with the law

• Address any non-compliance with immediate action

• Report any incidents of non-compliance to relevant manager

Operational Performance

• Customer satisfaction

• Administration management of Hiab services installation business line

Customer service

• Customer greeting and reception

• Respond promptly to participant calls, emails, letters and faxes

• Document customer issues including resolution

• Demonstrate personal ownership for tasks and following through

Office Administration

• General coordination and procurement of office supplies and requirements

• Maintain a proper and user friendly filling and document control system for recording and tracking of all documents

• Perform research duties as and when required by management

Installation Administration

• Work with multiple systems including databases and web-based applications

• Processing of technicians timesheets

• Monitor and manage WIP (work in progress), aligning to sales forecasts and budget

• Raising of purchases orders to key suppliers

• Management reporting

• Job document control system (Google)

What we expect from you:

Experience

• 3+ years' experience in a Administration or Reception role

• SAP experience preferred

Skills & Knowledge

• Strong customer relationship-building aptitude

• General Administration and Organisation

• Intermediate to advanced Microsoft Office and Google Suite skills

• Effective time management and productivity

• Business writing knowledge

• Accuracy and attention to detail

• Excellent interpersonal skills (ability to deal with all stakeholders in the business)

• Experience in document and database control management

Competencies

• Adaptive to different/changing circumstances

• Demonstrates a positive and energising demeanor

• Willingness to be a part of creating solutions to challenges

• Ability to multi-task and work independently as well as in a team

• Cultural sensitivity and adaptability

• Active Self-Management

Hiab is the world’s leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. Hiab’s offering encompasses class-leading load handling equipment including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under ZEPRO, DEL, and WALTCO brands. As the industry pioneer, our commitment is to increase efficiency in our customers’ businesses and to shape the future of intelligent load handling. www.hiab.com

Hiab is part of Cargotec Corporation. www.cargotec.com