Site Administrator

Summary about this job

Detail information about job Site Administrator. Terms and conditions vacancy

• Global Logistics Company
• Western Sydney location
• Grow your career with us

Yusen Logistics is a global total supply chain and logistics solutions provider with 15 locations across Australia and New Zealand. We are recruiting a Site Administrator to join our team based in Wetherill Park, Western Sydney.

This role will liaise between internal stakeholders to ensure the timely and successful delivery of all administrative requirements, maintaining high levels of customer service, efficiency, accuracy and attention to detail.

Key Responsibilities include:

• Reviewing and responding to emails, phone calls and queries (e.g. internal and external customers), and seeing issues through to resolution
• Manage daily administrative duties including, but not limited to, filing, archiving, recording pallet movements and general office administration duties
• Respond to customer enquiries within required SLA timeframes, resolve customer issues and provide required information in a prompt, timely and effective manner, with the aim of creating a positive customer experience
• Investigate and liaise with internal stakeholders and other departments to resolve customer enquiries
• Manage the Operations Window including attending to team members’ enquiries and shift rosters in collaboration with the Operations team and temporary labour hire service providers, managing and checking all related paperwork, and ensuring accuracy of information
• Overseeing facilities repairs and maintenance, orders for supplies, and liaison with site landlord on works to be carried out or issues
• Act as primary point of contact for all non-operational activities, e.g. waste management, MHE orders and maintenance
• Collate, review, report and submit reports as required including weekly KPI reporting, investigations, contractor compliance reports and customer billing
• Minute meetings attended for the site (e.g. WH&S, toolbox, site management) and ensure all records are filed and disseminated as required
• Identify areas of continuous improvement in own area of responsibility, in line with Kaizen principles
• Adhere to the Yusen Logistics Code of Conduct, and report any incidents or breaches of the Code to the relevant company contacts
• Participate in operational toolbox meetings, site inspections and safety audits
• Comply with all relevant Workplace Health & Safety processes, policies and obligations
• Report on all accidents, incidents and near misses, and damage to property to relevant WH&S and management stakeholders

Skills and experience required:

• Minimum 5 years' relevant or similar commercial experience
• Previous experience working in Logistics/Warehousing/Transport operations would be highly regarded
• Experience using TMS, WMS, or related business systems (highly desirable)
• A passion for delivering a positive user experience and customer satisfaction
• Strong interpersonal and communication skills (verbal and written)
• Ability to manage competing priorities in a fast-paced environment
• High level of data accuracy and attention to detail
• Highly proficient with MS Office Suite (Word, Excel, PowerPoint)
• Strong interpersonal skills and experience in developing professional working relationships with internal stakeholders from across the business & external

We value hard work and commitment, and in turn we offer the opportunity to work with a dynamic, engaged team, and a competitive remuneration package. If you think you have what it takes to thrive in this working environment, please submit your CV and Cover Letter (reference: CL20-0030) applying for this role today.