Assistant Case Manager
Due to continued growth an excellent opportunity exists for a customer focused individual to join the team to assist the Case Managers.
Summary about this job
Administrative Assistants
Company: Toll People (St Kilda)
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-7448-9939
Fax: +61-2-8422-1178
E-mail: n\a
Site: n\a
Detail information about job Assistant Case Manager. Terms and conditions vacancy
- Work for Asia Pacific's leading Supply Chain & Logistics Company
- Temp to perm opportunity
- Based on St Kilda Road
Who are we?
The Toll Group is the Asian region's leading provider of integrated logistics services, generating annual revenue of AU$8.3 billion and employing over 40,000 people across an extensive network of 1,200 sites throughout more than 50 countries across the world. We’re committed to providing a safe, diverse, satisfying and fulfilling workplace for all of our people. We value integrity, trust, teamwork and being open and transparent.
The opportunity?
One of Toll’s key Business Units, Toll Transitions, deliver Relocation, Global Mobility & Removal services to a diverse corporate & government marketplace. Due to continued growth an excellent opportunity exists for a customer focused individual to join the team to assist the Case Managers.
Working within a friendly professional team environment, you will be responsible for the coordinating and processing of information relevant to our clients relocating within Australia. Liaising with anybody from contractors to clients, your ability to effectively communicate across all levels and your relationship development skills will enable you to identify and action service issues ensuring beneficial outcomes for all stakeholders.
Reporting to the Case Manager, your key responsibilities will include, but not be limited to:
- Making considered purchasing decisions of providers/suppliers for removals and storage services, in line with existing contracts
- Processing removals and storage services (including negotiating with suppliers, managing move activities from uplift to delivery, as well as arranging re-deliveries)
- Liaising with local and interstate Case Managers on a regular basis
- Accurately estimating packing, wrapping and general removal requirements on any relocation that requires special handling
- Working as part of a team to achieve deadlines
- Identifying service problems and resolving such problems in a timely manner
- Developing and maintaining excellent relationships with both internal customers and external suppliers
The ideal candidate?
Ideally, the successful candidate will have a demonstrated track record of successful customer service, outstanding time management, problem solving/conflict resolution skills and prior experience working in a fast-paced, high energy environment. Completed tertiary studies in a business related discipline would be well regarded, although not essential, as would previous experience in removals.
In return, you will be rewarded with an inclusive and dynamic team environment, a passionate company culture and the opportunity to be an integral part of Toll’s new direction.
For a confidential discussion regarding the role please contact Cleo Nguyen, Toll People, 039049 4005