Customer Support – Logistics

Summary about this job

Detail information about job Customer Support – Logistics. Terms and conditions vacancy

• Join a company with HEART
• Work for an Employer of Choice
• Casual Position – 12 months

Our Culture
Data#3’s culture is built on five core values; Honesty, Excellence, Agility, Respect and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customers.

Who is Data#3?

Operating since 1984, Data#3 is an award winning highly profitable, publicly listed ICT company. Data#3 is proudly a Cisco, Microsoft and EMC Gold Partner. We are also HP Platinum, Lenovo Diamond and a Premier Solution Partner with VMWare.

Voted HRD's Employer of Choice in 2016 Data#3 is now seeking a Customer Support - Logistics

In this role you will:

• Support the business requirements for EOM processing & system updates
• Support team to ensure all daily, weekly, monthly plans are achieved
• Achievement of agreed SLA targets
• Coordination of freight billing
• Review and respond to escalated internal requests
• Ensure customer orders/ requests meet the minimum customer order acceptance
• Respond in a timely manner to all customer queries electronic and by phone
• Be the point of contact for customer issues
• Review customer orders to ensure they meet Data#3 requirements
• Daily follow up of suppliers for delivery information and updating system
• Receipting direct shipped purchase orders
• Upload supplier shipping and backorder reports daily
• Ensure that all customer and supplier change requests are actioned in a timely manner

What we are looking for:

• Minimum 2 years’ experience in a customer focused or administrative support preferably within Logistics, Supply Chain & Warehousing
• Demonstrated experience in dealing with customers and vendors
• Intermediate to advanced knowledge of general computer technologies
• High degree of customer focus, communication and motivation skills
• Clear written and verbal communication skills
• Ability to identify and assist to resolve order/inventory issues
• Good understanding of distribution processes including the use of automated systems required for effective order fulfilment

We are looking for a customer focused professionals with a keen sense of urgency, strong attention to detail and the ability to work as part of a team.

Don't let this great opportunity pass, send your application now!

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

Ref No - LISH079178