Front of House Assistant

Summary about this job

Detail information about job Front of House Assistant. Terms and conditions vacancy

• Do you take pride in great customer service?
• Are you the one known for making somebody's day?
• Come and #dobeautifulwork

Who are we?

Small business makes the world go round - it’s the heart of the global economy. At Xero we want our millions of Xero subscribers to thrive through better tools, information and connections. Because if small business succeeds jobs are created, economies thrive, and communities prosper. That’s good for everyone.

A global SaaS (software as a service) company we have a team of almost 2,000 Xeros doing beautiful work across our 17 offices across the globe. We’re ranked No. 1 by Forbes as the World's Most Innovative Growth Company two years running, Glassdoor named us one of the top 15 best SaaS companies in the world, and Canstar Blue ranked us Australia’s best accounting software company for three consecutive years (2015-2017).

The team

The Facilities team ensures that every office is a #beautiful working environment for our staff. As Front of House Assistant you will be part of the Global Facilities team, you will be based in our Melbourne office and report in to our Head of Facilities for Australia and South East Asia.

What you will do

• Maintain a beautiful and well-stocked working environment for our staff.
• Provide a helpful and welcoming experience for our staff and all visitors to Xero
• Liaise with staff and external contractors, such as cleaners, to ensure quality results with minimal disruption.
• Triage tickets via zendsk to the team
• Organise travel and accommodation for staff following Xero’s policy and procedures.
• Assist with processing invoices related to Facilities team activities.
• Handle incoming and outgoing mail, organise couriers, and distribute mail to staff.
• Help and support the Facilities team achieve regional and global strategies.

What you’ll bring to the role

To be successful in this role you will you will have excellent communication skills (to effectively manage stakeholder expectations) combined with outstanding organisational abilities and a keen eye for detail. You anticipate emerging needs and are comfortable working in a fast paced office environment. A lively, engaging and results focused people person suits the role well.

You will take pride in delivering first class customer service, to ensure every customer, internal and external, whether in person or over the phone, receives the Xero experience - no matter the amount of tasks you have going at one time.

Previous experience should include;

• Front of house and reception functions within a service based industry.
• Carrying out facilities support services within a fast paced, ever changing office environment would be advantageous.
• Experience learning and mastering new software systems, experience with Zendesk would be beneficial but not essential
• Experience within a team-based environment working with a diverse range of backgrounds.

Why you’ll love Xero

At Xero we value our people, we want them to do the best work of their lives, and have endless opportunities to love and grow their career. We offer a great package that includes a competitive base salary and even Xero shares.

A purpose driven company we attract people who want to help us have a positive impact on the world by helping small business thrive and be successful. Our passionate, innovative, and #human team of Xeros across the world want to know that the work they do every day makes a meaningful difference.

Diversity of people brings diversity of thought and we like that. A collaborative and inclusive environment is important to us. We have a unique and special culture based around our values (#ownership, #challenge, #beautiful, #human and #champion) and offer a number of other great benefits and perks.

So if you want to hear more and get the opportunity to help shape the next phase in our the Xero success story please apply!

Xero is an Equal Employment Opportunity employer. We will address any requests for reasonable adjustments in the workplace from applicants with disabilities.