Mail Room | Customer Service Officer

Summary about this job

Detail information about job Mail Room | Customer Service Officer. Terms and conditions vacancy

• Opportunity to join the largest Not for Profit Health Insurer
• Competitive salary package + discount on private health insurance!
• Centrally located at HCF House in Sydney's CBD

• 6 month contract available with potential to be made permanent
• 37.5 hours per week
• Located at HCF House in Sydney's CBD

 About HCF

HCF is Australia's largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. We’re proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we’re committed to investing in the health and happiness of both our members and our people. We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.

About the role

As a member of the Office Services team, you are responsible for the core business function of opening, preparation and processing of client related mail along with scanning of all types of claims, membership applications and various documents.

We are looking for a candidate with accuracy of document preparation, sorting, scanning and data capture is critical in ensuring that all member and provider transactions are handled in accordance with HCF’s Customer Service Levels and provider agreements.

This role will see you:

• Ensuring the Office Services team complies with corporate and unit service level standards
• Supporting all HCF departments by delivering and collecting their mail on time
• Daily collection of both internal and external mail and postage supplies from Australia Post Retail Outlets
• Charge mail back into Australia Post ELMS Portal
• Making sure that mail posted out complies with Australia Post size/weight and pricing structure
• Maintain accuracy of member and provider information
• Maintain confidentiality of member and provider information
• Handle all enquiries in a polite and professional manner
• Provide support  to all HCF departments and branch network
• Completing ad hoc administration tasks, daily reporting and spreadsheets.
• Dedicated to delivering a high level of service in all interactions to HCF departments, branch network, and members and providers to meet published service level agreements
• Undertake individual / team responsibility and tasks on a rotational basis
• Achieve productivity targets on a daily basis
• Accuracy with all documents scanned and processed

About you:

In order to be considered for this opportunity you will need to bring the following:

• Great attention to detail
• Desire and commitment to working within a team dedicated to achieving team and individual performance objectives
• Ability to adapt positively to changing work practises and needs
• A positive attitude and willingness to embrace change
• Ability to work under pressure
• Strong written, verbal and organisational skills
• General office and customer service experience
• Basic to intermediate computer skills (including MS Office Word and Excel )
• Keyboard accuracy of data input skills
• Desire and commitment to work in a team environment
• Self-motivator, able to perform required tasks with minimal supervision
• Strong commitment to providing quality services and support to both internal and external customers

If this sounds like you we welcome you to apply immediately!