Customer Service Officer

Summary about this job

Detail information about job Customer Service Officer. Terms and conditions vacancy

About the Role

We are interested in speaking with extremely motivated, results focused individuals who can demonstrate a successful track record in a time critical role and can hit the ground running full of energy and commitment.  This is an ideal role for you to utilize your knowledge and experience gained in the building industry and join a successful team delivering an exceptional level of customer service.

Duties & Responsibilities

• Accurate and timely follow up with internal and external parties and clients to progress the contract to site and exceed client expectations
• Effective resolution of client queries
• Efficient performance of administration duties including lodgment and receipting building approvals, checking contractual documentation, producing correspondence
• Building customer loyalty and improving customer satisfaction

Skills & Experience

• At least 1 year experience in Residential Building and Construction industry 
• Superior communication skills, both verbal and written
• High level problem solving skills with the ability to think outside the square
• Willing to go the extra mile to meet targets
• Outstanding time management
• Experience dealing with the public
• Ability to retain industry knowledge
• Team player – willing to help others when needed and ability to multi-task
• Customer appreciation and consistently maintain a high standard of work
• Proficient in Microsoft Office and working with a Database

Why work with us?

Employees at Coral Homes are able to access a wide range of benefits including

• Staff discount offered for new Home builds
• Home supplies discount
• Service Awards to reward loyalty
• Social club in the office 
• Casual dress Friday
• Business Day Team Building

About the company

Coral Homes is one of the largest and most respected home builders in Australia, with a vast building area and display home network spanning much of the eastern seaboard, and a reputation for consistently delivering on a core promise of value for money, quality and outstanding customer service.　

Driving our success is a culture of excellence; from our sales consultants to our Head Office staff and tradespeople every member of the Coral Homes team is committed to providing a rewarding experience to each and every one of our customers, and we are dedicated to recruiting and developing innovative and passionate people as the basis of our future growth and success.

How to Apply

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please send your Cover Letter and Resume now.

Only those selected for interview will be contacted, therefore we thank all applicants in advance

Australian, Australia Permanent Residence and candidate with full-work rights in Australia to apply only.