Maintenance Co-Ordinator

Summary about this job

Detail information about job Maintenance Co-Ordinator. Terms and conditions vacancy

• Award Winning Project Homes Builder
• South West Location - Immediate Start
• Great opportunity to grow & learn from a successful team

Are you an energetic and motivated individual with a background in property maintenance, warranty and customer service? Are you seeking an opportunity with one of Sydney's largest builders who has won multiple awards with HIA?  This could be the opportunity for you..

Wisdom Homes is a Market Leading and Award Winning residential builder specialising in the construction of high quality homes. Our strong reputation is based on our design excellence, quality of construction, competitive pricing and outstanding customer service. Wisdom Homes continues to lead the way in the latest in new home design with sustainable and environmental initiatives across our extensive range of new homes.

Working from our Brand New Head Office based at Gregory Hills, we are seeking a highly motivated, customer focused, experienced and reliable Warranty and Maintenance Co-ordinator to join our expanding team.   You will be professional, well presented, high performing who thrives in a fast pace with a can-do attitude to manage warranty requests to new homes and assist our Maintenance Team.

The Warranty and Maintenance Co-ordinator is responsible for:

• To produce and maintain maintenance and warranty reports including 90 Day Maintenance/In progress Maintenance and Warranty reports
• Liaise with clients regarding maintenance requirements for homes currently within the maintenance and warranty period
• Make contact, schedule & remind clients of statutory warranty period expiration dates
• Ensure that maintenance inspections are carried out on a timely basis
• Maintain weekly communication confirmations with clients to update and ensure the best outcome
• Send out weekly booking confirmations to subcontractors and suppliers
• Co-ordinate the provision of services by staff and appropriate subcontractors to ensure that all maintenance tasks are completed in a timely manner
• Maintain trade schedules and ordering materials for warranty jobs as specified
• Follow up maintenance activities with clients to ensure their satisfaction with the finished product
• Resolving any client issues and concerns in a timely manner to provide the best customer experience
• Creating purchase orders and issuing ETS claims as required
• Maintaining client diaries and updating in house CRM and data base
• Achieving set Maintenance/Warranty targets
• Maintain and ensure all WHS compliance with vendor management including subcontractors

To succeed in this role, you will need to demonstrate:

• Excellent time management and organisational skills
• Good accuracy and attention to detail
• Thrive in a fast paced environment
• Understanding of the home building, warranty or maintenance process
• Excellent communication and interpersonal skills
• Strong customer service skills
• Solutions orientated
• Excellent presentation
• Previous experience in a similar role with a residential builder.

If you want to work in a great team environment, with a progressive company that is people and culture orientated, then this is the opportunity you have been looking for. 

To apply please click on the below or contact Carla Treuer for a confidential chat on 02 4605 5586.