Service Coordinator/Advisor
12 month maternity leave cover in our Service Team handling the daily coordination and scheduling our Field Technicians.
Summary about this job
Client & Sales Administration
Company: Tennant
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-5180-1716
Fax: +61-8-2783-1308
E-mail: n\a
Site: n\a
Detail information about job Service Coordinator/Advisor. Terms and conditions vacancy
- Modern and New Facility
- Competitive Salary and Employee Benefits
- Eastern Creek Location - Close to M4, M7 & M5
Tennant Company are the Global Market Leader in the manufacturer of Industrial Cleaning Solutions and have been continuously developing the product range since 1870.
We are a highly customer focused company seeking that special someone to join our Service Team on a 12 month maternity leave cover contract.
You will predominately be scheduling, dispatching and coordinating our Field Service Technicians to service requests from our customers and monitoring all work in progress until complete. As a Service Coordinator, you will also be responsible for the processing of warranty claims and contract management.
You will hold excellent communication skills, both written and verbal, with the ability to comfortably communicate to internal and external stakeholders. You will be self-motivated and highly organized with the ability to multi-task and prioritize your workload to meet time frames set out by Tennant.
As the first point of contact for both internal and external customers, you will be a key member of the service division. You will provide a high level of customer service and build positive and effective relationships with all stakeholders.
To be successful for this role, you must possess;
- Minimum 3 years prior experience in a similar role
- Strong customer service skills with the ability to manage customer queries and complaints
- Demonstrated knowledge of Microsoft applications specifically in excel & outlook to intermediate level.
- Previous experience with SAP / Service module software or similar ERP system is an advantage
- High attention to detail
- Problem solving skills
- A positive attitude and a team player
- Excellent planning and organisation skills with experience in working towards time frames
Please note: A pre-employment physical/medical is mandatory for this role
If this sounds like you, don’t miss this great opportunity to join a leading, global company. When you join Tennant Company, you’ll become part of one team and not just be another number. You will build a rewarding career with a progressive and growing company. We are an equal opportunity employer and take pride in our employees who want to be part of our long term vision and goals.
This is a 12 month maternity leave cover contract that offers a competitive salary to the right applicant.