Customer Service Expert

Summary about this job

Detail information about job Customer Service Expert. Terms and conditions vacancy

• Dynamic & Friendly Environment
• Be part of growing business
• Ensuring we deliver WOW to every customer

Service Experts is one of Melbourne's leading Plumbing, Electrical, Heating & Cooling service providers. 

We are a family owned small business based in Mulgrave that prides itself on delivering an excellent customer experience, pays attention to detail with all our work, is punctual and reliable.

To continue to be the best, we are seeking an enthusiastic, self-motivated team player to join our friendly and professional crew.

Culture is very important to us and we pride ourselves on delivering an exceptional experience to all our customers, have integrity with everything we do, play as a team and ensure our family and our customers are kept safe at all times.

If you're a hard-working professional with an inner drive to improve yourself and help others then you might be a fit for us…

Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone – you step up when you need to and you proactively step in to help other team members when you can.

Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.

Master the telephone: You are experienced and comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You're comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller.

Job Requirements:

You're a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.

You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it.

Key Responsibilities:

• Professionally manage the incoming calls and client inquiries
• Assist in co-ordination of our field-based technicians
• Liaison with our clients, suppliers and contractors
• Keeping our customers happy and informed at all times.
• Miscellaneous administrative duties during over-flow periods.
• Intermediate to advanced skills in Microsoft Office & Mac.
• Other duties as required.

Candidate must be able to demonstrate the following attributes and skills:

• Customer focused
• Friendly & vibrant phone manner
• Excellent written and verbal communication skills
• Well-developed organisational and administrative skills
• Excellent team and relationship-building skills
• Ability to multi-task & prioritise work in a fast paced environment
• Time management skills
• Good at problem solving – enjoy a challenge and take ownership to find a solution
• Strong attention to detail, editing and proof reading skills essential.

Highly Desired:

• Experience in customer service will be highly regarded
• Well-spoken with excellent presentation skills, you will be highly self-motivated and able to work autonomously.
• Positive attitude along with a genuine willingness to help out where possible and get involved.
• An understanding of the plumbing/electrical/trade industry will be highly regarded

What We Offer:

• Fantastic team environment in a small, friendly company!
• Opportunity to really make a difference
• 5 days per week. Monday to Friday, 07:30-16:00

Your next step: Please click on the "Apply Now" below, and complete the application.

After we receive the online application we will contact you by phone / email to attend our hiring orientation at our Service Experts office.

*Regrettably, only those chosen for interview will be contacted.