Service & Warranty Co-ordinator - HVAC Plumbing

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A exciting opportunity for a Service & Warranty co-ordinator. Due to growth we need an organised team player who can grow with the business.

Summary about this job

Administrative Assistants

Company: Woodpecker P/L

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-3-4264-3997

Fax: +61-7-6549-6593

E-mail: n\a


Detail information about job Service & Warranty Co-ordinator - HVAC Plumbing. Terms and conditions vacancy

  • Working with a fast growing company
  • Challenging and rewarding role
  • Be instrumental in company's growth

Service and Warranty Co-ordinator HVAC

  • Are you a multi taskers?
  • Have a way with customers?

For over 25 years Woodpecker have been supplying, installing and servicing  heating and cooling solutions throughout  Melbourne.

We are looking for an experienced service and warranty coordinator. Ideally you will have knowledge or experience in HVAC or plumbing. Or if you are from an equally fast paced customer focused service industry we would like to hear from you.

The role is  located in Mornington.

Ideal applicants who have a strong technical knowledge would be an advantage.  You will be a team player with great customer service skills and exceptional phone manner; you will enjoy working in dynamic fast paced environment and be confident in your approach.

Requirements for the role would include:

  • Answer incoming service calls.
  • Contacting customers for work scheduling.
  • Coordinating the day to day bookings for service and repair.
  • Coordination and daily scheduling of the service technicians.
  • Ensure timely and accurate invoicing and receivables.
  • Submits warranty claims as necessary.
  • Generate and follow-up on service quotes and seek new business whenever possible.
  • Contacting customer base for preventive maintenance activities daily.
  • Control and monitor company service register
  • Assist in technical issue resolution through suppliers
  • Coordinate supplier training to ensure service technicians development
  • Order and control of spare parts for technicians, inventory and stores stock.
  • Daily general administrative tasks
  • Follow up ensuring customer satisfaction.

Skills and experience

  • Computer Literate (preferable) in MYOB, Excel, Word, Outlook
  • Exceptional time management
  • Creative problem solving abilities.
  • Manage issues and take corrective action in an efficient and effective manner.
  • Exceptional Diary management – Outlook
  • Communicate effectively with trades, suppliers and customers 
  • Technically minded and a willingness to learn
  • Experience in similar role in related industry (preferable)

You will be part of a great team of trades and sales people who are outgoing and driven.  If you are customer focused and want to be part of a growing team,  please apply.

Woodpecker is an equal opportunity employer and please note that all referees will be contacted and police checks carried out.  Sorry no visa applications.

Job benefits and perks

The Positon is located in Mornington Head Office with free onsite parking and great team environment.  Close to Main street shops and public transport.


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