Service Contracts Coordinator
We are looking for an analytical self-starter to join our After-Sales team and Daimler Truck and Bus AuP...Mercedes-Benz Trucks, Fuso, Freightliner...
Summary about this job
Contracts Administration
Company: Daimler Truck and Bus
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-2881-9947
Fax: +61-8-6584-8397
E-mail: n\a
Site: n\a
Detail information about job Service Contracts Coordinator. Terms and conditions vacancy
We are looking for an analytical self-starter to join our After-Sales team and Daimler Truck and Bus AuP as a Service Contracts Coordinator. In this unique role you will be responsible for maintaining and developing our Mercedes-Benz Truck & Bus, Freightliner and FUSO Service Contracts portfolio. This is a maintenance and repair program designed to protect customers from unexpected operating costs. Through this program, our authorised National Dealer Network carries out maintenance and repairs according to an agreed schedule and pre-determined costs.
Reporting to the Manager, After-Sales Operations & Communications, your key responsibilities will include:
- Developing and improving our contract business processes to ensure efficiency and profitability of this portfolio;
- Establishing and terminating contracts in the relevant contract management systems;
- Generating welcome and expiry letters at key customer time lines;
- Generating customer invoices and support invoice queries;
- Performing contract reviews to determine efficiencies and make recommendations;
- Analysing vehicle histories to determine alignment to contract conditions; and
- Updating process manual and communicating changes to the dealer network;
Utilising your exceptional interpersonal skills you will build relationships and provide support to customers and the authorised dealer network. You are an experienced administrator with a strong customer service focus.
You possess excellent administration skills with a keen eye for detail. Your desire to contribute to a culture of continuous improvement within the team, with a strong operational focus, is essential to be successful in this role.
If this exciting role sounds like you please apply by close of business Thursday 26th July, 2018.
At Daimler Truck and Bus Australia Pacific, we believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are an equal opportunity employer and value diversity at our company. We are proud to be recognized as a Workplace Gender Equality Employer of Choice and we support a flexible and progressive work culture. We actively recognize our committed people through Employee Recognition and Reward programs. We also provide exciting learning and career development opportunities.