Care Coordinator

Summary about this job

Detail information about job Care Coordinator. Terms and conditions vacancy

• Work for a leading not for profit organisation in the aged care sector
• Fixed Term - 12 month Contract (Full Time Hours)
• Access to Salary Packaging Benefits - Increase your take home pay!

The Role:

The Service Coordinator provides service coordination for care recipients receiving Bolton Clarke Home Care Packages funded by the Commonwealth Government, Department of Human Services.

This position is offered on a full time fixed term (12 months contract) basis. This position will be based in our North Office in Bundoora, however some travel to other sites will be required as needed.

As the Service Coordinator for Home Care Packages, you will have a wide knowledge of community resources, ensuring care recipients receive high quality, seamless and cost effective care and services.



Key Duties:

• Receive calls routed from the Customer Service Centre in relation to customers/external providers queries and responded to in a timely manner
• Respond to calls appropriately within scope of role and business rules
• Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
• Ensure good working relationships with relevant stakeholders
• Respond to all communication from internal/external customers in a timely, courteous and professional manner
• Be a central point of contact for team via Customer Service Centre

What do we need from you?

• Excellent communication written and verbal skills
• Excellent computer skills with demonstrated experience in MS Office
• Demonstrated commitment and experience in providing high quality customer service
• A strong customer focussed approach to care
• Professional telephone manner
• Excellent organisational and time management skills and ability to work within limited timeframes
• Police Check (Valid within the last 3 years)
• Drivers Licence
• Previous experience in a similar role within community/aged care would be an advantage

Why should you join Bolton Clarke?

• Work/Life Balance
• Access to salary packaging benefits – increase your take home pay!
• Career progression and development opportunities
• Private Health Insurance Discounts
• Employee Assistance Program
• Annual Flu Vaccinations
• Work with a dedicated and supportive team

Our People

Our Values are at the heart of everything we do. We will always put our people first to ensure customer satisfaction and make a positive difference in our communities. The people who work for Bolton Clarke are at the centre of ensuring this through taking ownership of our roles and working collaboratively with those around us.


Want to work in one of Australia’s biggest growth sectors and make a real difference? Apply today!


We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.



Our Story

More services, supporting and enabling more people right across the country. That’s the reason RSL Care and RDNS came together. While some things change, some important things won’t. Our long held values of compassion and respect remain at the heart of everything we do. Our combined experience of over 200 years of service means we can deliver the highest standard of professional support and clinical care.