Client Services Coordinator

Summary about this job

Detail information about job Client Services Coordinator. Terms and conditions vacancy

• Providing an exceptional service to our elderly clients!
• Work for an award winning Organisation
• Supportive & Collaborative Team Culture

mana Living is one of the largest Aged Care providers in Western Australia and is a dynamic, people focused Not for Profit organisation, dedicated to delivering exceptional care and services for our older generation as they live the second half of their lives. We offer a broad range of services, including residential care facilities, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services.

An exciting permanent opportunity has arisen within Amana Living for a Client Services Coordinator in the Amana Living Your Home (Home Care) business area. This role provides a high level of service and support to home care clients and their families. Your Home business is based in Rivervale, but the majority of your time will be spent in the community with our clients.

About You

 You are the key point of contact for your portfolio of clients, and you strive to exceed their expectations and ensure that the services they receive are of a consistently high standard.You will have a passion to help people living the second half of their life at home by working together to come up with solutions that are right for them.

Your time will be spent;

• meeting with potential clients, sharing the Amana Living service offering and supporting them to navigate the aged care system .
• Your highly developed interpersonal and verbal communication skills will assist you to build effective relationships and rapport, ensure clear sharing of messages between stakeholders.
• Influencing skills will enable you to assist clients to make appropriate decisions about services that support their goals of care while respecting the client’s right to choose.
• You will have refined planning & organising skills enabling you to effectively manage a caseload and ensure customer service and KPI deliverables are met.
•  Your lateral thinking and problem-solving skills will ensure that problems presented by clients or systems are met with the right solutions.
• Your tech savvy approach will be demonstrated through competent and comfortable use of technologies. These include using a tablet, working with a variety of software systems and Excel to streamline the administrative elements of the role.
• Your engagement and understanding of budget data, targets and KPI’s will ensure that you focus on both the interface with clients and the objectives of the business.

 Essential Criteria 

• 5 years in a customer service & community based selling role.
• Exceptional relationship building , networking and interpersonal skills with a commitment to providing a high level of customer service.
•  A high degree of attention to detail.
• A passion to serve in the community.
• The right attitude and aptitude for the role are vital along with previous experience in aged care.
•  Sound computer skills in Microsoft Office Applications
• National Police clearance obtained within the last 6 months
• Willingness to undertake, and pass a pre-employment physical assessment
• Valid Australian drivers licence

Working for Amana Living not only offers you a fulfilling career, we also offer a range of benefits including competitive salaries with the ability to salary package, discounted private health insurance, our Wellness Program and much more. Grow your career in a progressive and exciting organisation with Amana Living!

This role requires you to be on call and an official car will be provided for the prospective candidate.