Client Services Manager
InLife is seeking an experienced professional to manage the day-to-day operations of our innovative disability support service
Summary about this job
Aged & Disability Support
Company: InLife Independent Living
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-6189-2301
Fax: +61-8-6962-2120
E-mail: n\a
Site: n\a
Detail information about job Client Services Manager. Terms and conditions vacancy
- Unique opportunity to work with a business doing things differently
- Great working environment, remuneration and benefits
- Join a dynamic team leading the way to reform service delivery under the NDIS
About the business
InLife was founded in 2015 by a passionate team committed to building the best possible new disability service to deliver the aspirations of the NDIS.
In three years we've established a track record of providing high quality, reliable disability support that actively enhances client independence. We've grown to become a multi-million dollar turnover organisation while maintaining outstanding client service and employee satisfaction (see our Clickability reviews).
We're now looking for an experienced manager to drive our day-to-day operations who is energised by the exciting opportunities ahead of us to grow and deliver better outcomes for people with disability.
About the role
Reporting to the CEO, you'll be responsible for ensuring we deliver outstanding service to our clients and maintaining our quality standards as we grow.
You'll be working across:
- Providing leadership and training to a growing team of coordinators
- Managing the daily operations and helping seamlessly solve problems as they arise
- Onboarding new clients and making sure they have all questions answered
- Establishing rosters and relationships with the team
- Ensuring client budgets are maintained
- and much much more, but we can't list everything here!
Skills and experience
- You pride yourself on being a natural people leader
- Your accessible, hands on and practical approach sees you gain respect and deliver great outcomes
- You are looking for a rare opportunity to work with a sector leader
- You're straight talking, committed and treat everyone with respect
- You've probably also been described as energetic, detail oriented, smart and inquisitive by your past teammates
What to do now:
Email [email protected] with your CV and cover letter and tell us why you'd be perfect for this role. If you're looking for a big new challenge in your career, we'd love to hear from you.