Student Services Officer - Accommodation (Homestay)
Student Services Officer-Accommodation - Arrange and monitor accommodation placements for BROWN students
Summary about this job
Student Services
Company: BROWNS English Language School
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-1763-1665
Fax: +61-8-5861-2726
E-mail: n\a
Site: n\a
Detail information about job Student Services Officer - Accommodation (Homestay). Terms and conditions vacancy
Student Services Officer - Accommodation (Brisbane)
Who are we?
BROWNS English Language School is a dynamic, innovative and forward-thinking global education and training solutions company, welcoming over 5,000 students a year through five campuses across South-East Queensland. Now in its 15th year, our ELICOS business is managing an explosion in demand and preparing to embrace growth in the upcoming year.
What are the BROWNS Values?
We have INTEGRITY
We have PASSION
We are SUPPORTIVE
We are CREATIVE
We are SUSTAINABLE
We are BROWNS
Responsibilities will include:
- Assisting with the recruitment (including processing of application paperwork) and inspection of new homestay families in a timely manner.
- Managing the recruitment and induction of new homestay families.
- Conducting accommodation orientation to new students on Mondays
- Managing blue card application for host family
- Arranging accommodation for future students either in homestay or our student apartments
- Confirming airport pick up and drop offs with our service partners
- Organizing weekly schedule payments for host families
- Student fee collection regarding accommodation
- Basic reception duties including answering student and client enquiries over the counter and on the phone when needed.
- Liaising with the Academic, Accounts, Admissions and Recruitment & Marketing teams wherever required to ensure first class customer service levels are maintained.
The preferred candidate should:
- have driver license
- have the passion for working as a part of the team that upholds our corporate values
- have previous experience in similar role or a relevant qualification
- have strong Costumer services skills
- proven team player with commitment to a client services ethos
- have excellent written and communication skills
- have good computing skills including Microsoft Office Suites
- be willing to learn new software and databases.
- have experience in social media
Desirable Attributes:
- Experience using industry software such as Salesforce; EbeCas; PRISMS etc
- Experience in Direct Sales - supporting potential walk-in students to convert to enrolments
- Proficient spoken and written communication skills in a language other than English
If you would like to join one of Australia fastest growing Education companies then apply now.