Support Officer Telephony Services - Clerk Grade 1/2 - 162268

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Detail information about job Support Officer Telephony Services - Clerk Grade 1/2 - 162268. Terms and conditions vacancy

Support Officer Telephony Services - Clerk Grade 1/2 - 162268 Full time ongoing appointment. Location: Parramatta The Support Officer, Telephony Services role delivers a range of transactional business services and responds to enquiries and routine requests from internal customers, identifying and escalating enquiries as necessary, to ensure the provision of accurate information. The role is accountable for delivering efficient, accurate and reliable transaction processing to support the effective operation of the functional area. About the role EDConnect is the Department’s Shared Service Centre, delivering integrated transactional and advisory services (shared services) for the Department. Organisational performance in EDConnect is underpinned by the ‘EDConnect Way’ culture – we keep the customer at the centre of everything we do; we collaborate with and support each other to succeed; we take ownership of our work to ensure a quality outcome is delivered; we communicate transparently and listen actively; and we are accountable to each other to develop and grow. The role supports the Telephony Systems team within Shared Services, Business Services. The role reviews and assesses telephony related enquiries and incidents from internal customers. The role is also responsible for resolving incidents and escalating complex and technical tasks to relevant team members. About the Department of Education The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the best outcomes for students and to advance the wellbeing of Aboriginal people. How to apply The NSW Department of Education is committed to a diverse and inclusive workforce as an Equal Employment Opportunity (EEO) employer. We encourage diverse applicants from a range of backgrounds to apply for roles in the department. To apply for this role, please submit an application by clicking “Apply”. To apply, you will need to attach a cover letter (max. 2 pages) and your resume (max. 5 pages) in either Word or PDF format. Please address any pre-screening questions and any essential requirements. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description in your answer, so please develop your response with this in mind. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. If you are called to interview you will need to provide the following documents and your employment may be subject to the Department’s National Criminal Records Check to determine your suitability for employment. PRE-SCREENING QUESTIONS: Provide an example of how you manage competing work priorities with different deadlines. (300 words). The role requires the occupant to provide technical solutions to corporate and school staff, please explain what strategies you would use to present technical information to non-technical staff while ensuring the information is clear and understood by the recipient. (300 words). Closing date: 25 July 2017 Note: A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 12 months.