Customer Service Operator
Join one of the worlds most innovative logistics organisations!
Summary about this job
Freight/Cargo Forwarding
Company: Geodis Freight Forwarding
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-9901-4752
Fax: +61-7-6161-5384
E-mail: n\a
Site: n\a
Detail information about job Customer Service Operator. Terms and conditions vacancy
GEODIS Freight Forwarding is one of the world's largest freight management and supply chain organisations. We serve our customers with integrated supply chain solutions that deliver cargo by Sea, Air, Road and Rail. The backbone of our company is a self-reliant network of offices and air and ocean hubs in over 67 countries.
We are now seeking an experience Customer Service Operator to join our team in Sydney.
Key Accountabilities:
- Operations, involves tracking of shipments through airlines or other freight forwarders and ensuring they are released to Geodis Wilson for clearance with minimal delays.
- Air Cargo Reporting, Including Cargo report SAC clearances
- Input of data as required
- General office duties as directed
- Duties are usually determined on AD HOC basis
- Liaising with our customs broker to ensure that shipments run smoothly for specific accounts
- Communicating all delays and issues to the clients
- Regular, scheduled operational calls with customer & relevant stakeholders
- Customer visits as required
- Customer KPI compliance & reporting
- Communicate effectively with various intra and interstate carriers to ensure customers delivery needs are met – all modes AIR/LCL/FCL
- Instruct interstate offices all relevant job information to ensure customers local needs are met
- Maintain shipment status details and running commentary in EDI so accurate records are kept to ensure customers have correct details on their live websites
If you have the drive to take on the challenge and want to join a leading Logistics and Supply Chain organisation then apply now!
Please be advised only successful candidates will be contacted.