Service Manager
Lead the service team to success, motivate and focus on safety, quality, productivity and operational performance!
Summary about this job
Management
Company: MaxiTRANS Australia Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-2119-4243
Fax: +61-8-1733-3605
E-mail: n\a
Site: n\a
Detail information about job Service Manager. Terms and conditions vacancy
MaxiTRANS is a leading supplier of road transport equipment for general freight, temperature controlled and bulk transport across Australia and internationally. As a manufacturer and supplier of trailers, equipment, solutions, parts and services to the road transport industry, we are going through an exciting period of change and transformation.
We are looking to appoint a high performing Service Manager to be based at Derrimut.
Reporting to the GM-Service, this position will have scope to drive quality, safety, productivity, customer service levels, sales, profitability and operational efficiencies. Key areas of responsibility include:
- Develop business plans, forecasts, budgets and performance targets
- Lead the business to reach its performance goals, ensuring effective training is available to strengthen individual and team capabilities.
- Work with the Service Advisors and Account Managers to proactively engage existing and new customers onto Service Level Agreements or Contracts.
- Manage the maintenance of the plant, equipment and site to ensure it operates with maximum efficiency.
- Collaborate and resolve customer issues in a timely manner.
- Continually strive for operational excellence, optimizing resources and team performance.
- Maintain compliance with company and or industry standards within health and safety requirements.
- Collaborate with MaxiPARTS to ensure appropriate levels of stock are on hand to support production requirements.
The successful candidate will have a tertiary qualification in Engineering, Manufacturing or equivalent with significant experience in a production/operations/service management role, preferably within the automotive, transport or logistics industries. You will be an agile thinker, a problem solver, inspiring team leader with a passion for continuous improvement and a reputation for excelling in customer service.
We offer a competitive salary, and a dynamic work culture that is fast-paced, supportive and highly customer-focussed. If you are resilient, adaptable, have the relevant industry experience and want to make your mark in this industry, then APPLY TODAY!