Operations and Customer Service Manager
International Freight Forwarding Company is looking for an Operations and Customer Service Manager for the Eagle Farm Branch (QLD)
Summary about this job
Freight/Cargo Forwarding
Company: FJT LOGISTICS
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-8-3761-1805
Fax: +61-7-8514-8987
E-mail: n\a
Site: n\a
Detail information about job Operations and Customer Service Manager. Terms and conditions vacancy
- Located in Eagle Farm, 4009 QLD
- Well established Freight Forwarder
- Very nice environment and great team
JOB STATEMENT
The primary responsible for the role of Customer Service / Operations Manager is to manage and oversee the Customer Service and Operations Team, providing support, advice and effective freight forwarding solutions to our customers.
JOB DUTIES AND RESPONSIBILITIES
- Oversee the Operations and Customer Service activities for the Branch
- Following directly the Operations and Customer Service activities for Key clients. Maintaining information standards, revenues and pricing within Cargo-wise
- Drive Service Performance Objectives and Key Performance Indicators
- Liaise and coordinate with Customers in order to provide and ensure the highest level of service
- Coordinate the daily customer service and operations team in the Branch
- Responsible for daily Airfreight Operations & related Sales activities
- Lead process implementation or continue improving current processes
- Daily co-ordination of Warehouse activities including monthly revenue maintenance, with Branch manager guidance
- Coordinate all urgent shipments and ensure that customer complaints are responded to in a timely manner by the respective staff, to ensure customer’s needs and issues are resolved promptly to their satisfaction
- Ensure staffs are carrying out their duties in accordance to Company Policies and customer’s requirements / procedures
- Working together with the Branch Manager ensuring the KPI and SOP are followed and met.
- Assistance in reconciling monthly Branch performance
KEY ATTRIBUTES
- Extended and demonstrated experience in the Freight Forwarding industry
- Able to communicate and interact effectively with people from multi-functional and diverse backgrounds
- Strong Customer Service Orientation
- Well-developed negotiation with persuasive skills
- Able to solve critical issues in a fast-paced environment with time sensitive deadlines
- Excellent written communication skills, ability to present internally and externally with customer focus
- Strong knowledge about Cargo-wise Software
- An ability to actively roll out sales initiatives to existing customers
- Excellent product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into a complete solution
- Understanding of advanced job billing techniques, particularly costing processes
- Good ability to build relationships both internally and externally
- A committed team player, who is self-motivated, loyal, flexible & hands-on
- Ability to work under pressure and meet internal and external client deadlines.
- A strong desire to help the company be the market leader
F.J. Tytherleigh Logistics is an equal opportunity employer and maintains an alcohol and drug free workplace.
Random drug and alcohol testing is practiced.
You must be eligible to live and work in Australia to apply for this position.