Freight Forwarding - Customer Service - MELBOURNE - Immediate start
Opportunity for an experienced Client Service Representative to join a successful Int'l freight forwarder with defined Vision, Values and Mission
Summary about this job
Freight/Cargo Forwarding
Company: ACA International
Location: Melbourne
Work type: Full Time
Salary: Above industry average for the right candidate!
Phone: +61-3-5640-2733
Fax: +61-8-2771-3707
E-mail: n\a
Site: n\a
Detail information about job Freight Forwarding - Customer Service - MELBOURNE - Immediate start. Terms and conditions vacancy
ACA International is a proud and growing Int'l Logistics and Supply Chain management business providing international transport and warehousing solutions. We have offices in Melbourne (HQ), Sydney, Adelaide, Brisbane, Auckland, Hong Kong, Shanghai, Shenzhen, Ningbo, Xiamen and Taiwan and as of March 01 we opened our first office in USA. Our company has a clear Vision on where we are heading and strong Values around our service offering and who we are that helps drive us to meet our Mission. We proudly display our ideology on our website www.acaint.com and encourage all applicants to have a look.
We are looking for an experienced Client Services Representative to join our team in our Melbourne office based in Derrimut. We are specifically looking for a Client Service Representative with a minimum 3+ years relevant industry experience.
You will be able to build on your established account management skills and grow with a business that believes in delivering customer service excellence.
Responsibilities
- Provide an exceptional standard of customer service in line with our ideology to a portfolio of customers
- Maintain a customer relationship program meaning ongoing phone, email and face to face contact – some interstate travel required
- Prepare and present proposals to customers and prospective customers
- Order management - receiving and processing customer booking requests i.e. FCL, LCL and Air shipments from origin
- Ship management – monitor shipments to ensure shipments move as booked and review order status reports providing visibility back to customers
- Update and issue customer quotations
- Respond to customer queries and manage query resolution
- Internal liaison – collaborate with other departmental resources including full support to Account Managers and Sales team
To be considered for this role
- Previous experience within an international freight forwarding environment
- Excellent presentation and effective communications skills
- Good analytical skills and high attention to detail
- Efficiency and prioritising skills enabling you to work autonomously
- Be a team player, have a positive 'can do' attitude and have the ability to work in a fast paced environment.
- Cargowise knowledge (preferred)
- Microsoft Office – Excel (Intermediate level)
- Second language preferred, particularly Chinese, but definitely not a pre-requisite
Salary negotiable for the right candidate plus 5% incentive scheme when introducing and maintaining new clients brought to the business. In addition, we reward our staff with more than the standard 20 days' paid annual leave!
To apply email your application to: [email protected] or click apply.