Process Improvement Analyst
RACV are seeking a proactive Process Improvement Analyst to join their busy team!
Summary about this job
Analysis & Reporting
Company: RACV
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-1143-8376
Fax: +61-7-4064-7063
E-mail: n\a
Site: n\a
Detail information about job Process Improvement Analyst. Terms and conditions vacancy
- Permanent Full Time opportunity
- Bourke Street & Noble Park location
RACV operates in the areas of motoring and other transport, the home, leisure and travel, and retail. RACV has more than 2000 employees who work under the leadership of an 11-member non-executive board and Managing Director and CEO Neil Taylor.
Job description:
Automotive Services is the RACV’s operational delivery arm for all automobile related services, including Emergency Roadside Assist (ERA), Vehicle Inspections, Servicing and Repairs, RACV’s Drive School and the new RACV Mobile Tyre Service. Servicing more than $150m of revenue the department oversees the delivery of >750,000 ERA call outs, more than 170,000 driving lessons to 30,000 students, >15,000 vehicle inspections and car service and repairs for members worth more than $10m per annum.
An exciting opportunity has become available for a talented process improvement analyst to join our renowned team. Specifically, the role will provide support to the constituent business groups in Automotive Services in the areas of proactive business process improvement, project management, performance benchmarking and customer feedback analysis. Constituent business groups include Metropolitan and Regional Emergency Roadside Assistance (ERA), Motoring Services – Vehicle Inspections, Drive School and Accredited Auto Care Centres (AACCs), and Commercial Services including the Noble Park Service Centre and National Assistance Programs.
You will proactively engage with the business to identify and deliver operational and process improvement opportunities. Initiatives will be expected to target improved efficiency and effectiveness with a focus on quality and member outcomes, which in turn deliver improved operational management information to the business.
If you have a business management qualification, Lean Six Sigma Green Belt Certification and strong demonstrable experience managing business improvement projects, then please apply now.