Manager Member and Consumer Research

Summary about this job

Detail information about job Manager Member and Consumer Research. Terms and conditions vacancy

• Exciting opportunity - Make a difference that benefits all RACQ Members
• Join a trusted iconic brand and Queensland’s largest Club
• Corporate campus environment on southside with onsite car parking

About RACQ

RACQ exists to make a positive difference to the lives of our 1.7 million members now and into the future. We embrace the value of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our employees help us innovate, make better business decisions and better serve our members.  We live by our values of generosity of spirit, being of service, inspiring trust and dedication to excellence and have a real sense of pride in what we do.

Join us during an exciting time of growth. Our vision to create a new force in banking for Queenslanders has further broadened our range of products and services which includes roadside assistance, insurance, travel and lifestyle. 

About the Role
In this role as Manager, Member and Consumer Research you will take a leadership position in identifying and designing the research programs required to close insight gaps and support delivery of our strategic plan and corporate targets. This includes design and development of our voice of the member programs, external market and consumer analysis, and providing RACQ members with a voice at the executive table.  

Duties

• Lead and manage the design and development of a new “voice of the member” program founded in actionable member research
• Create, execute and optimise member and consumer research programs
• Implement appropriate research platforms that improve response rates, improve the quality of research outputs and improve the member experience
• Present research results and provide insights to stakeholders, including the Group Executive
• Management and ongoing development of research information systems, including identifying information needs and developing and implementing strategies to meet these information needs.

Skills & Experience

• 5+ years’ relevant experience in research agency environment  
• Outstanding leadership skills and proven experience leading and motivating a team
• Extensive experience with development of research programs
• Ability to read, analyse, and interpret data, information and financial reports, to make sound business judgements and decisions
• Strong negotiation, communication and presentation skills
• Experience with data visualisation tools (e.g. Tableau, SAS Visual Analytics)

Benefits

• Campus work environment with onsite-parking and café
• Free Roadside Assistance and up to 25% off RACQ insurance products
• Access to health and wellbeing benefits, including Employee Assistance Program, yoga, fitness bootcamp and more!
• A wide variety of travel, accommodation, retail and automotive discounts
• Work for an organisation that is always striving to do better and be better
• Be part of a diverse team with a learning culture

How to Apply

Apply directly online and attach your resume and cover letter. Please note, we do not accept third party or emailed applications.

All applicants will be contacted to advise of the outcome of their application. Please keep an eye out for email updates from us. Applicants may be required to complete video interviews, psychometric testing, a health assessment and/or a criminal check. If you have any enquiries not addressed in this advertisement, please email [email protected] and a member of our team will be in touch as soon as possible.