Customer Analytics Manager
Customer Analytics Manager Role in Melbourne
Summary about this job
Analysts
Company: Bluefin Resources Pty Limited
Location: Melbourne
Work type: Full Time
Salary: $150k - $170000.00 p.a.
Phone: +61-7-9546-8260
Fax: +61-3-4765-5618
E-mail: n\a
Site: n\a
Detail information about job Customer Analytics Manager. Terms and conditions vacancy
Due to a period of exponential growth and change, a leading Australian Fintech organization requires a Customer Analytics Manager, to support their long-term strategic goals and to deliver portfolio, product and customer level analytics to support business growth.
Reporting to the Head of Analytics, you will play a business critical role in analysing, optimising and evaluating data and insights to not only enhance customer acquisition but to drive forward transformation projects, such as ventures into new products.
Key Responsibilities
- Provide analytical support for the design of customer behavioural, profitability and lifecycle segmentation to optimise acquisition and retention performance.
- Oversee end to end analysis of customer behaviour and ensure that actionable insights are delivered across the team
- Define and implement best practices and/or standards using techniques such as optimisation and automation
- Build strong stakeholder relationships while managing and developing advanced analytical solutions.
- Ensure the data analytics teams are constantly stretched and challenged with new projects and approaches, whilst ensuring all BAU processes are maintained and optimised
Key Skills
- A deep understanding of consumer needs and behaviours in order to tailor relevant communications to them at the right time
- Strong experience in optimisation and automation for quicker and better decision making
- Commercial experience of complex analytical and statistical techniques, e.g. cluster analysis, regression, CHAID, profiling, data mining, t tests for significance.
- Experience in working with large customer or transaction-level datasets
- Exposure to advanced analytical tools such as SAS/R
- Confidence to make critical decisions, challenge and manage stakeholders’ expectations
We are seeking someone who is a highly motivated and energetic self-starter with strong passion for analytics and is excited about the opportunity to help the business make smarter decisions in a timely manner.
For more information, please call Aditi on 03 83305003 or email on
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