Customer Experience (CX) Design Manager
This is your opportunity to deliver great customer experiences that meet the brand promise by putting the customer first through design-led thinking.
Summary about this job
Market Research & Analysis
Company: Resources Group
Location: Melbourne
Work type: Full Time
Salary: $100,000 - $110,000+SUPER+ benefits
Phone: +61-8-3524-9467
Fax: +61-3-4197-5019
E-mail: n\a
Site: n\a
Detail information about job Customer Experience (CX) Design Manager. Terms and conditions vacancy
- Step up in to a Customer Experience (CX) Manager role
- Work for one of Melbourne's iconic sporting brands
- Your influence will spread across: venue, ticketing, marketing & membership...
A dream role for a CX Strategist to work in-house for an iconic sporting club, venue and on world renowned events.
You'll put customers first, to design, build and launch experiences that re-imagine and redefine the brand. Delivering great customer experiences that meets the brand promise.
Create experiences that find the sweet spot between business, technology and customer experience.
You'll realise the customer vision through a varied role incorporating research, strategy, design, project management and execution.
Core responsibilities:
- Critically assess the current customer experience for all customer segments
- Leverage exisiting research & conduct new research
- Identify pain points and prioritise immediate opportunities
- Create new experiences with your design thinking led approach
- Assist the senior team to present strategies to Board & Executive team
- Work closely with the operations team on execution
Your stakeholders are across brand, marketing and operations, so you'll love the broad business exposure and opportunity to influence the customer experience across all manner of areas - membership, ticketing, signage, marketing collateral, venue design, event experience, venue navigation, food, drink...
Required Experience:
- Previous experience in service design, CX, innovation or related field
- A natural and creative problem solver
- Able to inspire your new colleagues with the customer vision
- Solid organisation, research and strategy skills
- Workshop facilitation
- Influential client/stakeholder manager
If you needed any more reason to apply:
- Visionary peers and senior mentors
- The opportunity to be a natural successor to the Senior Customer Experience Manager
- Immersion in this iconic Melbourne club
- Sponsor benefits
- Competitive renumeration
To apply please contact Gemma Lewis (nee Hughes) [email protected] or call +61 (0)2 9258 1121