Client Services Manager

Summary about this job

Detail information about job Client Services Manager. Terms and conditions vacancy

TLC Marketing Worldwide is a global marketing agency. We work with the world’s biggest brands, on multiple projects and we are the best at what we do. We work hard, we win deals and we have fun whilst we do it.

We are currently on the lookout for a Client Services Manager to join the team initially on a fixed term contract basis with a view to stay with the TLC family permanently. As the Client Services Manager you will be responsible for the management of key client projects to deliver excellent management of campaigns.

Here’s what you’ll do;

• Project manage the production and development of campaigns from brief to fulfilment and ensure they are delivered on time, to budget and in line with customer service agreements
• Produce timing schedules for stakeholders to ensure they are followed or adjusted, deadlines are met and problems are overcome
• Write creative copy, creative briefs, proposals, customer journey and user experience documents where required
• Manage production of printed and digital materials including sourcing and briefing external printers and handling houses
• Be and expert on your clients brands demonstrating and provide a consultancy/ advisory service to our clients  
• Identify key learnings from campaigns and apply to future campaigns and share with colleges in other markets

Here’s what you’ll need

• Experience in a client facing role within a similar agency environment  
• Demonstrated experience in managing multiple campaigns with multiple brands
• Exceptional interpersonal skills and the ability to build and maintain relationships
• Highly articulate with outstanding written and verbal communications skills
• Financially savvy and the ability to control all matters in relation to income and generation of spend on projects

And the benefits?

We believe that happy people create better work and that great work creates happy clients. For all our happy people, we provide;

• Monthly training webinars and ongoing personal development
• Weekly team meetings, weekly 1-on-1’s and monthly support from Group HQ in London too
• Full social calendar with our legendary parties, regular events organised by our TLC Fun Club and of course our Friday afternoon drinks
• Participation in TLC’s owners club after 12 months of service so you too can have share options in TLC.
• The opportunity to get involved in our TLC Trust which organises fundraising and charity events throughout the year, supporting many local communities and causes all over the world.

So if you fit the brief, we would love to hear from you, click apply now and follow the prompts.