Experience Design Consultant
Drive CX and value | Connect insights to vision | Create customer journeys
Summary about this job
Market Research & Analysis
Company: WorkCover Queensland
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-8-5325-6273
Fax: +61-3-2629-9293
E-mail: n\a
Site: n\a
Detail information about job Experience Design Consultant. Terms and conditions vacancy
Drive CX and value | Connect insights to vision | Create customer journeys
WorkCover Queensland is committed to making a positive difference to people’s lives. Our purpose is simple: we partner with and support our customers to keep Queenslanders working. Our customers are at the heart of everything we do. We aim to understand our customers deeply to deliver valued experiences and tailored solutions. Our people are connected to purpose and we’re creating an environment that inspires them to make a difference.
About the role
Interested in joining WorkCover Queensland’s Customer Experience Design team? As an Experience Design Consultant, you’ll deliver customer research, analysis, development, testing and implementation of different ways of working to achieve WorkCover’s future strategic goals. You’ll also work across the organisation to drive customer centricity.
Reporting to the Manager Experience Design, you’ll be responsible for facilitating and gathering feedback from our customers, stakeholders and processes to drive and shape the customer experience and create customer journey maps. Leading innovative, customer centred redesign, you’ll facilitate workshops and champion a customer first culture across the organisation.
About you
With a background in customer research and service design, you have the ability to identify key ways to improve the customer experience. You’re comfortable with leading people through change to achieve business outcomes. With excellent interpersonal and presentation skills, you’ll be confident in facilitating workshops and discussions with diverse stakeholders and empathise with our customers to understand their position, anticipate their needs and take action to exceed expectations. You’ll be capable of influencing key stakeholders to executive level, and know how to drive change.
You’ll have coupled your tertiary qualifications (in business, marketing, design, psychology or similar) with demonstrated experience in customer experience research, service design, journey mapping and strategic thinking.
How do I apply?
Please submit your resume and covering letter to Ella Tippo, Senior Consultant People and Culture with applications closing at 5:00pm, Sunday 29 July 2018.