Warranty Clerk
Seeking an experienced, customer focused Warranty Clerk to join our Essendon Volkswagen dealership.
Summary about this job
Automotive Trades
Company: Stillwell Motor Group
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-4487-1648
Fax: +61-7-1062-1653
E-mail: n\a
Site: n\a
Detail information about job Warranty Clerk. Terms and conditions vacancy
About the Company
Stillwell Motor Group, one of Australia's most recognised automotive retailer groups, with award-winning dealerships and over 60 years of industry experience. A proud family-owned business with over 400 employees & a deep passion for cars, we are highly regarded for our excellence in customer service and satisfaction.
We have a unique opportunity for an experienced, customer focused Warranty Clerk for our Essendon Volkswagen dealership.
The Role
- Collect Ro’s and review Warranty policy adherence
- Ensure all Repair orders adhere to audit standards
- Process Repair orders for warranty claims and internal repairs
- Submit warranty claims with Manufacturer
- Accurately process claim form on dealership system
- Control storage of warranty parts replacement
- Verify claim rejections and follow through with manufacturer using appeal process
- Gain prior approval for warranty claims and rejection as required within the manufacturer Warranty & Policy manual guidelines.
- Assist with customer car pick up and deliveries
- Assist service advisors in booking in customers both in person and on the phone
- Sell and monitor manufacturer extended warranty policies
- Reconcile service department cash sales from previous days’ trading
About You
- Previous experience in a Warranty Clerk role (within a dealership environment will be highly regarded)
- Core value for exceptional service
- Superior customer service and communication skills (written and verbal) is essential
- Professional presentation & phone mannerism is critical
- Strong administration skills
- Strong attention to detail
- Technical/Automotive knowledge
- Exceptional time management & organisation skills
- Highly motivated & able to work unsupervised
- Friendly, personable individual who is comfortable liaising with customers on a daily basis, and a real team play
- Experience in using Autoline DMS preferable but not essential
We offer
- A highly competitive remuneration package.
- On-going support & guidance from an experienced management team
- Exposure to a wide range of professional globally recognised training, to support your personal & professional development
- A great team environment
This is a great opportunity to be part of a brand that prides itself on its people and service.
If you meet the above selection criteria, we welcome your application.
To apply for this role please click on the 'Apply' button below, ensuring you attach an updated copy of your Resume.
Short listed candidates will be required to undergo pre-employment checks including Police and Medical.