Service Advisor
Use your experience in truck service to support our Service department. This is a full time perm role based in Wiri. Competitive salary on offer!
Summary about this job
Automotive Trades
Company: IVECO Trucks New Zealand
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-9-469-7268
Fax: +64-9-135-5253
E-mail: n\a
Site: n\a
Detail information about job Service Advisor. Terms and conditions vacancy
Iveco, a CNH Industrial brand, is a global manufacturer of light, medium and heavy commercial vehicles, city and intercity buses and coaches, fire fighting vehicles, defence vehicles and off-road vehicles for construction and mining work.
Employing over 26,000 worldwide, Iveco’s vehicle production range covers the heavy, medium and light segments. Iveco manages production sites in 11 countries throughout Europe, Asia, Africa, Oceania and Latin America where it manufactures vehicles featuring the latest advanced technologies. 5,000 sales and service outlets in over 160 countries guarantee technical support wherever an Iveco vehicle is at work.
The Opportunity
The Service Advisor you will be liasing with our customers scheduling service work and dealing with any service related queries. This role will be based at our new 11,000 square metre site home to corporate offices, a retail showroom and a parts warehouse supporting the whole of New Zealand, parts & service offices.
Responsibilities
- Ensure prompt scheduling of appointments update of planner
- Ensure customer / drivers sign RO to authorise repairs
- Customer invoicing and Internal / warranty invoicing as required
- Raising of purchase orders and liaise with Sub-contractors
- Relief front counter operations during breaks or as required
- Contact with customer re credit limit available / exceeded, status of repair job on a daily basis and variance to quoted price or update on repairs
- Handle technical phone enquiry
- Ensure technicians have completed RO information to an appropriate standard
- Ensure vehicle is acceptable in presentation back to customer
- Ensure all repairs are explained to customer at pick up
Requirements
- Relevant Trade Qualification
- Strong organisational ability
- Sound computer skills
- Customer service focused
- Technical/mechanical knowledge.
Why Iveco?
Joining Iveco and being part of CNH Industrial means working in a dynamic and multicultural environment, in a lean and flexible organization that is open to new opportunities in emerging markets, with a strong focus on research and innovation aimed at achieving excellence at all levels.
Benefits
- Supportive working environment
- Ongoing training
- Career opportunities
- Competitive remuneration
Welcome to a world of Opportunities!