Reservations Manager
Working closely with our DORM on revenue strategies, you'll need to know all about online distribution and people management too
Summary about this job
Management
Company: Cordis, Auckland
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-4-804-5998
Fax: +64-9-488-5144
E-mail: n\a
Site: n\a
Detail information about job Reservations Manager. Terms and conditions vacancy
- Looking for a challenge? This hotel is aiming to be the largest hotel in NZ.
- Great role to grow your career into revenue management
- Join a team looking for fresh ideas to grow revenue and to learn from
This is a key role with a new brand by Langham Hospitality Group in Auckland. Bring your experience of reservations to a assist our hard working and heartwarming Cordis Reservations team in achieving the revenue potential.
Directly responsible for a team of 4 FIT Reservations Agents and 2 Group Reservations you must be capable of managing our room inventory efficiently and effectively,
This is a fast paced and demanding role in an exciting environment that will soon grow to be NZ's largest hotel. We require a highly talented and motivated individual with excellent communication and analytical skills. An understanding of online distribution is crucial.
Key Responsibilities:
- Promote revenue generating opportunities by enabling a culture of showing the guest the best the hotel has to offer
- Oversee day to day operation of the Reservations Team to ensure exceptional customer service
- Analyse reservations call patterns with a focus on conversion rates
- Support Director of Revenue to ensure operation runs within the financial framework
- Manage inventory in 3rd party systems
- Encourage and maintain customer feedback and action accordingly
- Maintain all standards of the Mystery Shopper
Ideal Candidate will have:
- Due to the requirement to fill this role as soon as possible only applicants already eligible to work in NZ will be considered.
- Minimum 5 years' hotel experience
- Must have previous Revenue or Reservations or online distribution experience
- University graduate preferred, hotel or statistics disciplines
- Excellent skills in PC based application programs including OPERA
- Excellent written and verbal communication required
- Has previous success in managing a team
Benefits
Cordis is not just about delivering a memorable experience for our guests but a amazing experience for you. So if you are ready! we will reward you with:
- A competitive pay rate
- Free Duty meals
- Discounts on car-parking
- A free night with dinner and breakfast on us
- Career development
- Unique recognition programs
- Social and exiting team to learn and grow with
Come join a team that knows how to have a great time while getting the work done
What now!
Cordis Auckland, is a new brand by Langham Hospitality Group. So if this vacancy has got your heart excited, get in touch by clicking Apply now!