Operation manager
WMW Slipper Island Limited is looking for a full-time operation manager.
Summary about this job
Management
Company: WMW Slipper Island
Location: Waikato
Work type: Full Time
Salary: $45,000 - $49,999
Phone: +64-7-867-8803
Fax: +64-6-722-1260
E-mail: n\a
Site: n\a
Detail information about job Operation manager. Terms and conditions vacancy
WMW Slipper Island Limited is looking for a full-time operation manager. The job will be based in Slipped Island, and the candidate is expecting to perform the following tasks in a timely and professional manner without the direct supervision of the owner.
About the role
- Manage and maintain all year-round island operations and facilities.
- Make decisions and develop plans on managing island, establishing standards for personnel administration and performance service to guests, room rates, advertising, publicity, security, licensing, occupational health and safety.
- Plan budgets, and authorize expenditure and analyze financial information and create business reports for the director.
- Be responsible for staff management: Interviewing applicants and judging the quality of their skills to staff various positions in other, hiring and training staff, assigning duties to workers and scheduling shifts, observing and monitoring workers' performance to make sure that company rules and procedures are being followed.
- Liaise with and supervise other staff to coordinate island activities including but not limit to functions, weddings, fishing, hunting, diving, and accommodation
- Answer customers' questions about the island, its policies and services, make them feel at home, and build on-going relationships; resolve customers’ complaints; review customer satisfaction.
- Co-ordinate and supervise all staff duties, including but not limit to reservations, guest transportations, telephone enquiries and guest welfare, resolving problems for guests.
- Oversee, monitor and collect payments as well as of advance payments, and recording of these, ensuring all records are accurate and well maintained.
Skills and experience
• Tourism-related qualification at minimum diploma level
• Minimum 2 years of related working experience
• Excellent communication skills and strong organizational skills
• Innovation and energy with a desire to drive others
• Commitment to people management
• Second language is a plus
The applicant must be willing to relocated to Slipper Island.