Night Manager
An exciting opportunity has become available for a Night Manager to join the small yet close knit team at Novotel & ibis Christchurch.
Summary about this job
Front Office & Guest Services
Company: Novotel Cathedral Square Christchurch
Location: Canterbury
Work type: Full Time
Salary: n\a
Phone: +64-9-876-2669
Fax: +64-7-432-5946
E-mail: n\a
Site: n\a
Detail information about job Night Manager. Terms and conditions vacancy
An exciting opportunity has become available for a Night Manager to join the small yet close knit team at Novotel & ibis Christchurch with an opportunity to grow further. Ideal role for an experienced night auditor.
Novotel Christchurch Cathedral Square and ibis Christchurch are located in the heart of the city, featuring 154 & 155 rooms, with restaurant & bar along with conference facilities respectively.
You will need to be responsible, self motivated, passionate and committed to delivering exceptional customer service. While being able to perform autonomously and as part of the team.
Ensuring the team consistently strives to provide a high standard of service while being a night owl.
MISSION
You will assume responsibility of the hotel over night. This role is very hands-on and involves all aspects of Front Desk operations & ensuring the safety of the hotel at night. This is the ideal role for a current Night Auditor looking for the next step in their career with AccorHotels.
Your key responsibilities will include welcoming late arrivals, auditing the day’s transactions, preparation of daily reports, attending to reservation enquiries, safety and security for hotel guests and dealing with any guest concerns that may arise.
In addition to this, you will also be required to assist with F&B duties, attend to housekeeping and maintenance issues, solving of guest complaints and making operational decisions in the absence of the General Manager.
SPECIFIC REQUIREMENTS
•Minimum 2 years experience as a Night Audtor or Relief Night Manager.
•Diploma in Hotel Management or equivalent.
•Ability to make sound decisions and problem solving independently.
•Ability to oversee the hotel operation in the absence of the General Manager.
•Strong organisational and time management skills.
•Have a good understanding of OPERA and Microsoft Suite.
•Have cashiering and reconciliation experience.
•Immaculate personal presentation and high level of communication – both verbal & written.
•Excellent telephone manners.
•Passion for delivering outstanding customer service.
•Full NZ drivers license.
•Ability to drive manual and automatic.
•Managers certificate.
•Flexibility with availability particularly public holidays & weekends.