Functions Manager/Duty Manager
We are looking for a special position to be split between a Functions Managers and aDuty Managers role. Min two years experience in a similar role
Summary about this job
Management
Company: Arenas Blancas Ltd
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-3-499-2069
Fax: +64-7-822-5645
E-mail: n\a
Site: n\a
Detail information about job Functions Manager/Duty Manager. Terms and conditions vacancy
For this position to filled, we would prefer the successful applicant to of had at least 3 years' experience in the industry, done the LCQ training and holds a current General Managers Certificate. The successful applicant will have an understanding of dealing with functions and the applicant will also need experience in Food Hygiene and a background in casual dining. The Position is ideal for someone who has great ideas and really wants to stand out from the crowd.
Functions Manager/Floor Manager Role:
- Running the Front of House staff on a day to day basis
- Taking Functions/Bookings and organizing the functions on the day
- Follow up functions, repeat service
- Assisting with the rosters for Front of House
- Making sure staffing is kept at a level where we aren't over or understaffed
- Training of new staff to maintain the standards set by The Conservatory
- Maintaining cleaning rosters and the cleanliness of the venue
- Keeping a level of tidy appearance not only personal but also to focus on the staff
- Making sure levels of service are kept at a high standard
- Deal with customers on a daily basis of any complaints or queries
- Follow the rules outlined for disciplinary action and inform the operations manager immediately after the incident
- Maintaining constant communication between the Front of House and the Kitchen to insure a high level of food and service
- Aid with Recruiting, training and motivating staff
- performance manage staff
- delegate duties and tasks to staff to meet objectives and maximize resources
- ensure adherence to cash management procedures
- plan and implement systems to maximize sales and revenue
- oversee accurate cash-up procedures and ensure necessary paperwork is complete
- oversee the bar display to maximize functionality and attractiveness
- organize promotional activities
Duty Manager Position
· set objectives and targets for beverage unit/bar
· determine staff needs and recruit staff
· performance manage staff
· assess development needs and train and coach staff
· delegate duties and tasks to staff to meet objectives and maximize resources
· set and monitor quality and service standards for staff
· communicate company policy, standards and procedures to staff
· direct and manage staff members to meet standards and objectives
· ensure staff operate within company policies
· oversee the preparation and presentation of beverages to meet set standards
· resolve customer complaints promptly
· monitor cleanliness and hygiene of bar area
· promote and practice compliance with fire, health, safety and hygiene standards and regulations
· oversee accurate cash-up procedures and ensure necessary paperwork is complete
· ensure adherence to cash management procedures
· ensure adherence to stock control procedures
· monitor and order supplies
· liaise with suppliers and sales representatives
· confirm that procurement of supplies is on the best possible terms
· make certain all deliveries are checked in correctly and documentation is correct
· check stock is correctly rotated and stored to reduce wastage
· oversee the bar display to maximize functionality and attractiveness
· set, monitor and control budget for the beverage unit/bar
· plan and implement cost control measures
· plan and implement systems to maximize sales and revenue
· organize promotional activities
· generate and present financial reports
· implement improvements for products and service
· maintain regular communication with staff and management through meetings and discussions
· stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing
Skills and Experience
· High School Diploma
· tertiary qualification preferred
· experience in the management of a bar or beverage service operation
· complete working knowledge of alcoholic and non-alcoholic beverages
· knowledge of business management principles and practices
· knowledge of basic accounting procedures
· knowledge of cost control procedures
· knowledge of human resource management practices
· knowledge of administrative procedures
· knowledge of relevant computer applications
Key Competencies
· judgment
· decision-making
· problem-solving
· organizing and planning
· resource allocation and management
· delegation
· communication
· attention to detail
· coaching
· stress tolerance
· team member