Guest Experience Manager | InterContinental Wellington

Summary about this job

Detail information about job Guest Experience Manager | InterContinental Wellington. Terms and conditions vacancy

• Genuine opportunity to grow and take your next steps with a global company
• Free duty meals and laundered uniform
• Access to discounts at IHG hotels all around the world

InterContinental Wellington is looking for a Guest Experience Manager/Duty Manager to join our Front Office team!

Your Role

For this vital role, we're looking for someone to be involved in leading the hotel team to deliver exceptional guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolve any issues that may arise; supervise, direct and support all Front Office colleagues and other areas of the hotel during peak periods or as required.  You will also be fully conversant with all hotel emergency procedures.

What You'll Need

• A vibrant personality and the confidence to build relationships with guests and colleagues
• Previous experience in a hotel and a front office environment will be held in high regard
• Excellent communication skills
• Strong problem-solving skills
• Some previous experience using Opera
• Flexibility to work a range of hours, which includes but is not limited to afternoons, evenings & public holidays

This role is ideal for a competent and passionate duty manager/junior manager/team leader/supervisor looking to build their capability and skills within a fast paced, dynamic, learning and development focused hotel environment.

What You'll Get

A supportive environment where you're recognised and rewarded for your achievements. You'll have access to hotel discounts worldwide and opportunities to learn new skills and grow your career. You'll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental Wellington a great place to work. But most importantly, we'll give you Room to be yourself.

Who We Are

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.  Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

What Next

If this sounds like the perfect move for you, apply online now! Get in touch and tell us how you could bring your passion and individual skills to IHG.

@ihg_nz_careers

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