Customer Experience Expert
Rotorua Canopy Tours needs amazing people to be the first impression of the company and ensure every one of our guests receive a warm welcome!
Summary about this job
Front Office & Guest Services
Company: Rotorua Canopy Tours
Location: Bay of Plenty
Work type: Part Time
Salary: n\a
Phone: +64-7-373-5459
Fax: +64-3-354-4412
E-mail: n\a
Site: n\a
Detail information about job Customer Experience Expert. Terms and conditions vacancy
- Part time with hours increasing
- Awesome team culture
- A great first step in the tourism industry, or part time role while studying
Want to work for an exciting adventure tourism company?
Rotorua Canopy Tours are looking for an enthusiastic, friendly and hardworking customer experience expert to join the front office and be a part of the vibrant, positive and aspirational Rotorua Canopy Tours crew.
Rotorua Canopy Tours offers two zip-lining tours that venture deep within a beautiful native forest which has stood for centuries. We offer two tours, our 3 hours Original Canopy Tour and our 3.5 hour Ultimate Canopy Tour. Both experiences combine fun, education and conservation into a once in a lifetime experience for our guests. Learn more about both experiences on our website www.canopytours.co.nz
Front office responsibilities include:
- Welcome and Wow - to provide an outstanding first impression to guests
- Warmly meet and greet all customers on arrival and take guests through the check in process
- Take phone inquiries and bookings, answering email, reply to live chats promptly and assist all personal that arrive in the front office
- Be a supportive team member and help with various admin duties
- End of day banking, cashing up and working the tills
- General front of house duties
To blow guests away with outstanding customer service you will need the following:
- A friendly, warm and positive attitude
- Great communication skills
- Keen attention to detail
- Great under pressure
- Tourism qualifications an advantage but by no means essential
- Full drivers licence required
- Chinese language ability looked on favourably
- Ability to work unsupervised (but great in a team)
- Above all else, we need someone with the right characteristics that will strive to make our guests experience at Rotorua Canopy Tours the highlight of their holiday!
We are currently offering part time hours although with our busy season (November - February) creeping up there will be the potential for full time hours in the near future.
We would like to find someone that fits well within our awesome team, loves working in a busy environment, enjoys meeting new people and wants to give our customers the experience of a lifetime from the moment they arrive to the time they leave.
If this is you please apply in writing to Eloise at [email protected] please include a CV and cover letter.
Only people with a legal right to work in New Zealand will be considered for this vacancy. Please only apply if you have the appropriate documentary evidence.