Customer Relationship Manager

Summary about this job

Detail information about job Customer Relationship Manager. Terms and conditions vacancy

Southern Cross Dental (SCD) has been working with the dental profession in Australia and New Zealand for over 30 years. We lead the way in providing high quality dental products and services to dental industry professionals. We understand that having the right people translates into the best possible service for our dentists, and the best possible experience for their patients.

Our people are committed to the SCD vision, to provide the very best in products and services to dental professionals, and we are currently seeking a proactive and driven individual to join the team in the role of Customer Relationship Manager on a full-time basis or part-time basis. We would also be open to a flexible working arrangement for the right candidate and ask that you address your flexibility preferences in your cover letter when submitting your application.

The Customer Relationship Manager role would be a perfect opportunity for a current Dental Practice Manager, Senior Customer Service Officer or a Healthcare professional seeking the next step in their career.

ABOUT THE ROLE

Reporting to the General Manager you will be responsible for:

• Strategic development and account management of the company’s customers at a territory level;
• Own the overall service relationship with assigned customer base to maximise satisfaction, adoption and retention;
• Ensure growth and development of the company’s niche product range;
• Maximise interactions across your portfolio so you can strategically analyse existing and new accounts to expertly show clients the customer service and value SCD can provide;
• Establish, maintain and enhance customer experience through effective support of customer’s strategic goals with SCD products and services;
• Provide backup to the Auckland Office Manager in running the logistics and distribution aspects of the business – logging jobs, raising invoices, managing customer technical and service queries, arranging couriers etc;
• Build and maintain strong internal working relationships with the operations, finance and customer service teams to ensure we are delivering the right outcomes for customers;
• Ensure timely delivery of solutions for customers;
• Assist with high severity requests or escalations if required;
• Provide advice and support to customers in regard to appropriate tools and materials;
• Make recommendations to the business on areas which can improve strategy, operations or cost reductions for the business;
• Attend and participate in regional and national tradeshows and functions as and when required; and,
• Assist the SCD Invisalign team as and when required.

ABOUT YOU

To be successful in this role you will need:

• Relevant tertiary qualifications (desirable);
• 2+ years previous experience in a similar Customer Service or Customer Manager position;
• Deep sector or domain knowledge of Dental Industry/Dental technician experience would be very highly regarded;
• Strong analysis skills with a proven track record of working with data to identify opportunities;
• Able to demonstrate strong customer relationship management skills;
• Previous experience working with territory accounts;
• Thinking planning and performing at a highly detailed level;
• The ability to be innovative and think outside the box;
• The ability to work autonomously;
• Intermediate to Advanced Microsoft office skills, in particular Excel, Power Point and Word;
• Excellent time-management skills and the ability to work under pressure; and,
• Flexible approach and strong problem-solving skills.

Please note that only shortlisted candidates will be contacted.

Residency Note:  To be eligible to apply for this job, you must be a New Zealand or Australian citizen or have an appropriate visa to work and live in New Zealand.