Customer Services / Administration Coordinator - Auckland

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Detail information about job Customer Services / Administration Coordinator - Auckland. Terms and conditions vacancy

Customer Service / Administration Coordinator - Auckland

*** Do you have spark - do you have passion - do you have great positive energy? ***

Ambius, a division of the global company Rentokil Initial, has been offering plant arrangements to businesses for over 10 years. We operate in all regions of New Zealand employing passionate people to manage, maintain and service our extensive customer network.

This is your chance to join a market leader and global business and work within an experienced, supportive and collaborative team. We offer great opportunities for growth and development, in a growing organisation.

Ambius are currently in search of an experienced and dynamic Customer Service / Administration Coordinator to join our fast paced Auckland based team. We are looking for someone with excellent communication skills, the ability to prioritise and to stick to deadlines but most of all, someone who is passionate about providing the BEST level of service to our customers.

What's in it for you:

• A market-related salary plus great benefits

• The chance to work for a multi-national business offering excellent growth and development opportunities

• An experienced, supportive and collaborative team environment

  The main duties for this role include:

• Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer enquiries

• Schedule all customer appointments according to standard operating procedures and documents all customer transactions and prepare required paperwork

• Managing customer escalations and liaising with internal departments to resolve complaint

• Look for opportunities to upsell products and services to inbound customers

• Report on a daily basis activity and results

• Investigating, resolving and responding promptly to all customer queries

• Providing administrative and account support

  The ideal candidate will possess:

• Previous experience with customer service

• The ability to build long term internal and external relationships

• Exceptional written & verbal communication skills

• A passion for new business development along with a positive attitude

• Attention to detail and problem solving

• Intermediate Microsoft Office skills

  If you are looking for an exciting role supported by a great team and the opportunity to advance your career with a global & reputable company, then this is the role for you! APPLY NOW!