Service Advisors - Auckland

Summary about this job

Detail information about job Service Advisors - Auckland. Terms and conditions vacancy

CablePrice (NZ) Ltd is the only authorised dealer in New Zealand for Hitachi Construction Machinery, Scania Trucks and Buses and John Deere Construction and Forestry Equipment. With a proud history of 67 years in the industry, CablePrice NZ Ltd employs over 390 staff, and has 13 branches nationwide plus 3 Satellite sites and continues to grow as a company and drive towards a strong future.

Due to the continued success at CablePrice (NZ) Ltd we have some exciting opportunities for two new Service Advisors. These new roles are integral to the success of CablePrice and we are looking for people who want to work with the best, are passionate about excellent customer service and  want a successful future with CablePrice then this is the perfect role for you!  

The Service Advisor is responsible for providing a complete solution for the delivery of maintenance of service work to customers to ensure the customer experience is positive and maximised. You can be part of a wonderful new solution for customers and you get to work with some great people.

You will become the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.

Reporting to the Service Manager, your main responsibilities will include:

• Work on after sales profitability using professional sales techniques
• Work closely with the workshop to maximise utilisation of resources
• Manage the work in progress (WIP) in partnership with the workshop
• Liaise with customers professionally both in person and by phone and keep them informed of progress with any jobs
• Proactive service scheduling

To be successful in this role, the Ideal Candidate will have:

• Excellent customer service skills and strong stakeholder engagement capabilities
• Proven organisational and timely planning skills
• Excellent interpersonal skills - both verbal & written
• The ability to positively engage with and influence all parts of the business
• High level of computer literacy
• The ability to perform under pressure and to prioritise and multitask in a time driven environment
• Demonstrated problem solving ability in a logistics and/or service orientated environment

Knowledge of the automotive or heavy transport industry would be desirable and will prove beneficial.

What's in it for you? CablePrice (NZ) Ltd is offering:

• A rewarding & competitive remuneration package in line with that of middle management
• Discounted health insurance premiums with Southern Cross
• An opportunity to work for a well-established, reputable company
• Well-equipped, modern facilities and access to the latest technologies
• Interesting and varied work in a supportive team environment
• The opportunity to further progress within the company with ongoing coaching and career development opportunities. 

Our people are the key to making CablePrice a successful company. We encourage an innovative, fun work environment and a positive culture. Our people are actively engaged, motivated and we work hard to keep it that way.

The position advertised above would suit someone who is professional, proactive and self-motivated. If this sounds like the perfect role for you, then click APPLY NOW and submit your resume for consideration.