Customer Service Technician

Summary about this job

Detail information about job Customer Service Technician. Terms and conditions vacancy

• 12 month fixed-term opportunity
• Be part of a friendly and dynamic team working across a diverse customer base
• Build solid technical skills across a variety of environments

The Treasury's IT Customer Service team are responsible for all customer interactions related to the day-to-day support of desktop, infrastructure and network capability across the central agencies.

Our busy team have an opportunity for a talented and self-motivated Customer Service Technician to join on a 12 month fixed-term opportunity. In this role, no two days will be the same you will be responsible for second level troubleshooting and fault resolution.

Your success in this role will be driven by your strong customer focus, your technical expertise and your enjoyment in solving real problems for our customers. You will need to be driven, love technology and have a strong desire to learn new skills, tools and systems. We are a highly dynamic team, working across a wide range of technologies and are after a team player who wants to contribute positively to our environment.

In this role you get to make a difference daily and you will be part of the wider IT team which is developing and implementing exciting integrated IT and digital capabilities for end users.

To help us achieve our goals, we are looking for a Customer Service Technician with:

• Excellent communication skills and great attention to detail
• A can-do attitude with a willingness to take initiative and ownership
• The ability to learn quickly and a desire to take on new tasks
• A proven ability to build effective customer relationships
• 2-4 years relevant industry experience, preferably in a similar role

To be considered for this role, we are looking for advanced skills in general end user hardware support (laptop, tablet) and a basic understanding of enterprise video conferencing. An intermediate level of the following key technical competencies is also required:

• Windows 8.1 and Windows 10
• Office 2013, 2016 and Office 365
• Enterprise Mobility Support (Good, BES, iOS)
• System Centre Configuration Manager (SCCM)
• Active Directory User/Computer Administration
• Microsoft Exchange User Management
• MFD Support

Occasional national travel will be required as part of this role.

In this role you will have the opportunity to:

• The opportunity to build solid technical skills across a variety of environments
• Be part of a friendly and dynamic team
• A diverse customer base to work with to improve your relationship management skills

The Treasury values diversity amongst its employees and encourages a positive work/non-work balance with flexible work arrangements.

Applications close: 24 July. All applications must be made online.

Please see the attached Job Description for further detail and for more information please contact, Josh Hargreaves, Team Leader Customer Services (Acting) [email protected]

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