HCM Application Analyst - Japanese/Korean

Summary about this job

Detail information about job HCM Application Analyst - Japanese/Korean. Terms and conditions vacancy

Join our team and experience Workday!

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

Job Description

Here at Workday, we are looking to build our expertise in the team to continue our support to customers globally. As we expand, we are seeking an experienced HR applications support analyst with Japanese or Korean language skills, who has solid knowledge of HRIS, and the associated modules, to provide support to our customers in their implementation and production systems.

Based in Auckland, NZ, this position requires a self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to customers and fellow employees.  

In this critical customer facing role, you must ensure that each interaction is handled with a professional attitude and a superior level of service. Workday employees expect that you model Workday's dedication to our customers; Workday customers expect that you exemplify the passionate Workday employee, who knows the right answer to their problems.

What you will do:

• Work directly with customers to research, troubleshoot, and resolve application issues in a timely manner
• Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with our service level agreements
• Document your customer communications effectively in the issue management system, always meeting company standards
• Test customer problems and log issues to development, working closely with developers to identify solutions or workarounds
• Effectively prioritize and escalate customer issues as required
• Participate in our 24X7 global coverage plan

A bit about you:

• Fluent Japanese or Korean, as well as English, is a must
• 4+ years’ of experience in two or more key product areas: Human Capital Management, Financial Management, Security, Report Writing, Business Process Configuration
• 4+ years’ of experience as a customer support specialist for enterprise software applications (Software as a Service companies preferred)
• College degree in human capital management, computer science or business administration
• Possess excellent verbal and written communication skills
• Able to absorb new technologies and features quickly
• Excellent analytical, problem solving and multi-tasking skills

What we Offer:

• Competitive remuneration
• Highly engaged work environment with comprehensive support
• Central CBD location in modern, spacious offices
• Employee Health programme offering heavily subsidised gym membership
• Health, Life and Income Protection Insurance provided
• Catered snack programme
• Well equipped break out areas with pool table, PS4 and more!

*LI-CD