IT Support Assistant

Lagardere Travel Retail Pacific is an international travel retail company that operates a number of exciting brands around the globe. With over 120 Australian & New Zealand stores located in dynamic environments including airports and commuter hubs, we are a fast paced organisation, meeting the needs of people on the move.

In this busy role you will be responsible for maintaining the company's IT infrastructure and software applications for our support office and multiple retail stores across New Zealand.

• Support retail stores' Point of Sale and back office applications
• Support all IT related infrastructure
• Provide Application support for the company's Enterprise applications including Microsoft Dynamics NAV and Time & Attendance system
• Deploy applications, service packs and patches.
• Troubleshoot and correct hardware and software issues
• Provide technical support and back up to the Australia IT team
• Assist with projects relating to the store network. This includes new store openings, store refits and relocations, plus new store infrastructure projects
• Be available for rostered after hours support duties
• Complete support calls and queries in a timely manner

• 2 years minimum experience in IT Support Level 1 or 2
• Intermediate to advanced skills using Microsoft operating systems including Windows XP, W2K server, Windows Server 2003/2008
• Intermediate to advanced skills in Microsoft Office suites
• Basic Active Directory/Exchange Server
• Exposure to the retail industry would be a strong advantage
• Ability to work unsupervised but as part of a Team and travel when required

We work in a fast paced environment which requires loads of energy and commitment to delivering a high level of service to our internal customers. This is a perfect role to apply your passion for problem solving and helping others.

Candidates must hold relevant work rights for NZ. Employment is subject to an initial and ongoing customs and police clearance.