Customer Support Manager

Summary about this job

Detail information about job Customer Support Manager. Terms and conditions vacancy

• Permanent full time position
• Can be based in Wellington or Auckland
• Attractive remuneration package

• Permanent full-time position
• Can be based in Wellington or Auckland CBD
• Attractive remuneration package

My client, a growing technology business is looking for an inspiring and focused leader to join the business as a Customer Support Manager.  This role will play a key part in ensuring the team continuously deliver outstanding quality and highly effective customer service to existing and future customers.  Although this is a Customer focussed position, we are looking for someone who has a background and solid understanding in IT and ALM with a real passion for people management.

Key responsibilities for this role include (but not limited to):

• Leading and growing the team of Production Support Engineers
• Managing and enhancing the various processes and agreements (SLA’s) in place with valued customers
• Working collaboratively with other areas of the business to ensure they are efficiently and effectively providing the best service they can
• Maintaining trusting relationships with customers, obtaining intimate understanding of their business and having the ability to provide insights and make commercial decisions as necessary

To be successful, you will bring:

• Proven management and leadership experience within an IT environment
• Evidence of your ability to build and maintain trusting client/customer relationships through exceptional customer service
• Your ability to inspire and drive top performance
• Excellent communication skills
• Problem solving and analytical skills

This role is replacing a Head of Support position within a high-performing and friendly environment.  As mentioned, this opportunity can be based in Wellington or Auckland dependant on the successful candidate. 

If you wish to express your interest, please apply through the appropriate link with your updated CV and relevant cover letter.
  
For further information, email [email protected].