Desktop Support Engineers

All vacancies of New Zealand • Information & Communication Technology • Desktop Support Engineers

We are looking for someone with a strong customer focused with the ability to understand and prioritize the customer's needs.

Summary about this job

Engineering - Network

Company: Datacom is one of Australasia’s largest professional IT services companies

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-7-469-2325

Fax: +64-9-809-1603

E-mail: n\a

Site: n\a

Detail information about job Desktop Support Engineers. Terms and conditions vacancy

Career role
Supportive, high performing team
Opportunity for professional development

Desktop Support Engineer

Location: Auckland

With over 5,200 people, and annual revenues of over $1.2 billion, Datacom is one of Australasia's largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations. Founded in 1965 and, operating across a number of regions, Datacom has a successful trading history of consistent growth and profitability from a track record of delivering innovative, cost effective digital and technology solutions. Datacom is committed to hiring, developing and promoting diverse talent. Our people are the best in their fields - smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced work environment.

The Role

We are looking for someone who is able to present a positive and professional image of Datacom. As the Desktop Support Engineer you are expected to provide high quality support to our customers by being the escalation point for our customer and by resolving their technical problems quickly and clearly via hands-on approach or remotely if required.

We are looking for someone with a strong customer focused with the ability to understand and prioritise the customer’s needs. You will understand that customer satisfaction is key to your success in the role.

In this role your key responsibilities include:

Working closely with customers to troubleshoot and resolve reported issues, requests and problems.
Creating excellent working relationships with customers and internal team.
Demonstrating a high level of customer service.
Remotely installing, configuring and supporting Windows based laptops and desktops.
Supporting Microsoft Office suite and other software.
Account (AD), Exchange Mailbox and Antivirus administration.

The Person

We are looking for someone with a proven history of delivery windows desktop support and have solid exposure working in medium to large enterprise environment. This role will suit someone with a can-do and enjoys problem solving. You have a strong customer focused and have a desire to understand our client’s business.

Our ideal candidate will have the following knowledge, skills and experiences:

2 years + in helpdesk/desktop support.
A good understanding of IT server systems.
Established technical skills and qualifications in IT. (Essential to have MCSA: Windows 7/8.1 or MCITP: Enterprise Desktop Support Technician 7 level or a comparative qualification)
Troubleshooting and diagnostic experience.
Knowledge of Microsoft operating systems such as Active Directory, DNS, OS, Web, Exchange, Lync, SCCM.
Experience with System Centre Configuration Manager (SCCM), especially application and patch deployment.
Experience releasing Microsoft patches using Windows Server Update Services.
A fair understanding of networking, including DHCP and DNS.
Strong communication skills including verbal, written and listening skills.
Strict case management and updates.
Time management and prioritisation skills.
New Zealand Residency

What’s on Offer?

At Datacom you'll be recognised and valued for your contributions. This role provides an opportunity for you to work with some of our most talented people, using your technical and relationship skills and developing a career path.

See how bright your future could be at Datacom at http://www.datacom.com.au/Special-Pages/Future-Is-Bright.aspx

We look forward to hearing from you.

More similar vacancies

Responds for Desktop Support Engineers on FaceBook

Read all comments for Desktop Support Engineers. Leave a respond Desktop Support Engineers in social networks. Desktop Support Engineers on Facebook, LinkedIn and Google+