Systems Engineer - SENIOR

Summary about this job

Detail information about job Systems Engineer - SENIOR. Terms and conditions vacancy

• Codeblue - leading provider of proactive monitoring & IT infrastructure services
• Snr Systems Engineer / Trusted Advisor (infrastructure) - client facing -
• Our employees are our No1 asset. Training, career advancement & superb rewards!

In order to be considered, you must be living in NZ now, hold NZ Permanent Residency, full NZ work permit or a NZ citizen (no exceptions).  

CodeBlue is a leading national IT managed service provider, focused on delivering high quality outcomes to our loyal and ever growing client base.  Our philosophy is simple, to delivery outstanding service to our clients and to keep their IT investment performing as expected. CodeBlue's Vision is to be New Zealand's leading provider of proactive monitoring and IT infrastructure services, helping clients to both reduce their IT costs and improve service levels, reliability and security of their IT infrastructure.

At CodeBlue we invest in our people, and you will always have the opportunity to contribute your ideas to help in our growth.   We are not into hierarchical structures - you will be part of an open team that works well together (both locally and nationally).

We are a dynamic growing and tech savvy business, passionate about delivering high quality service to our clients.  Our clients like dealing with us. We are recruiting a Systems Engineer / Trusted Advisor role in our Auckland, Nugent St, Grafton office. 

SENIOR SYSTEMS ENGINEER / TRUSTED ADVISOR - Auckland

Proactively maintain & support clients with infrastructure. Deliver top quality ICT service, support &  IT project delivery to CodeBlue clients, meet all monthly standards - productive & billable time. Adhere to all  Service Level Agreements (SLA's), update clients on a regular basis regarding delivery expectations, issues or future technology opportunities. Review clients on-going technology needs, provide them with a technology roadmap, assist them in achieving their business objectives. Ensure clients are aware of the full scope of CodeBlue services, highlighting any potential opportunities to the client management team, or Senior Trusted Advisor for action. Prepare required scoping, design & project implementation documents, assist in developing client SLA's as required. Ensure all site documentation & job logging/tracking is completed on time, to high standards & comply with all client's site access policies & Health & Safety requirements.  You will be mentored by more senior members of the team, and learn new technical and business skills from other team members.

EXPERIENCE & KNOWLEDGE (mandatory)
- Demonstrated success in a service delivery or systems engineer capacity (minimum 2+ years)
- Must have Systems Engineer exp in Infrastructure (not networking or software).
- IT technical experience (preferably in a relevant service provider or integrator capacity), with basic knowledge of most of the following areas:
     - Microsoft core server technologies including, Active Directory Services, Exchange, SQL Server
     - Good desktop and laptop deployment & support experienceBasic networking (LAN/WAN) experience, with knowledge of switching and routing technologies
     - Basic virtualisation & cloud computing experience
     - Understanding of firewalling & security principles & technologies
     - Mobile computing technologies
     - Ideally prior experience within a relevant service provider or integrator capacity or   other large complex environment

Ideally you will come from a vendor environment, or potentially channel or reseller. (not mandatory).

SKILLS - you must be competent in the following (mandatory)
- Windows 10 (break fix and imagining)
- Windows Server 2012-2016 (BAU support)
- Documentation (creating knowledge base articles that others can follow)
- Active Directory / Group Policy / Group Policy Preferences (BAU support)
- Office 365 / Azure Active Directory Connect (BAU support)
- Networking (wireless access, switches and firewalls) (BAU support)
- Azure (exposure)
- Linux / Apple (exposure)
- Work Request (drafting)
- Current & valid NZ drivers license

ATTRIBUTES (mandatory)
- Keen interest in emerging technologies
- Excellent analytical problem solving skills
- Intermediate/Advanced level computer skills in Microsoft Office applications including     Word, PowerPoint and Excel
- High level of accuracy and attention to detail
- Excellent organisation, time management, manage multiple tasks, priorities effectively highly effective & efficient planning ability
- Excellent customer relationship building skills
- Articulate communication skills, and exceptional command of English (written & verbal)
- Ability to pick up new technologies with ease
- Positive attitude, awesome team player
- Strong people and customer service orientation
- Strong continuous improvement orientation
- Proactive by nature, Self-starter, always willing to support & resolve customer issues
- Tenacity to achieve results and thrives on challenge
- High professional standards, including personal presentation
- Ability and willingness to learn and take on new tasks and ideas.
- Can listen to and understand others points of view, issues, concerns and respond appropriately.

So what are we looking for in you?   In essence, a track record of delivering excellent results for clients and the attitude that has taken you to this!  Your personality is important (can you laugh at yourself, and still maintain a strong level of professionalism?).  Your technical skills are vital.  We want someone who knows their way around servers, storage, networks and desktop environments and has exceptional customer service skills.

We offer a generous salary plus health insurance for NZ residents and NZ citizens, ongoing trainging and potential support towards certifications and other benefits

Please email your fully updated cv, and provide a detailed synopsis of your experience directly related to the role to:  [email protected]  M: 022 308 4259