SMC Technician
We are looking for a Service Management Centre Technician to serve our international client base.
Summary about this job
Help Desk & IT Support
Company: Tait Communications
Location: Canterbury
Work type: Full Time
Salary: n\a
Phone: +64-7-135-5511
Fax: +64-9-444-6300
E-mail: n\a
Site: n\a
Detail information about job SMC Technician. Terms and conditions vacancy
- Do you have the ability to work on the front line in a fast paced environment?
- Own and manage network events and incidents
- Opportunity to open up a real future with our company
We are looking for a Service Management Centre Technician to serve our international client base.
Do you have the ability to work on the front line in a fast-paced environment, supporting the communications networks of Tait's national and international clients?
In this role, you will:
- work in a 24/7 Service Management Centre supporting critical service providers worldwide
- work in an ITIL standards-based Service Management Centre
- gain world-class solutions support experience within a global organisation.
The focus of this role is on the management of planned network activities and unplanned network events occurring within the Tait Managed Client networks. As the Technician, you will own and manage network events and incidents from start to resolution. We stress effective and professional client communication. You will use Tait's Managed Service tool suite to proactively correlate, isolate and resolve service issues.
The successful applicant will:
- have completed ITIL foundation certification
- have ideally at least two years' experience in an ITIL based service organisation
- have excellent oral and written communication skills
- understand the importance of customer service and going above and beyond to ensure quality service.
Tait is dedicated to delivering excellence and we are looking for someone who is committed to doing the same. Experience of Radio, Telco or IP network management and a CCNA qualification would be favourable.
For a career focused and skilled Technician, this opportunity could open up a real future with our company. To find out more about this role, please view the attached position description.
To view the job description file please copy and paste the URL below into your internet browser's address bar: http://expressonline.hainesattract.co.nz/pdfs/596869_JobDesc.pdf
Apply now with your CV and cover letter.
Applications close Tuesday, 31 July 2018.